Federal inspection record · CMS data as of October 1, 2026
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY · (585) 383-1700
- Certified beds
- 122
- Residents per day
- 115
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- July 10, 1995
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in New York.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among New York homes
Highlands Living Center carries 54 inspection points. That is fewer than 35% of New York's 589 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in New York: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–12 pts
- 4★ 12–27 pts
- 3★ 27–46 pts
- 2★ 46–82 pts
- 1★ over 82 pts
Bars show every rated home in New York by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
19 health citations on record since 2021. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care4E
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- E
Provide enough food/fluids to maintain a resident's health.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide or obtain dental services for each resident.
Freedom from Abuse, Neglect, and Exploitation3E
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
- E
Respond appropriately to all alleged violations.
Infection Control3E
- D
Provide and implement an infection prevention and control program.
- E
Report COVID19 data to residents and families.
- D
Provide and implement an infection prevention and control program.
Environmental2E
- E
Make sure that a working call system is available in each resident's bathroom and bathing area.
- E
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning2E
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service2D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure that residents are free from significant medication errors.
Nutrition and Dietary1E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration1E
- E
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Nursing and Physician Services1B
- B
Post nurse staffing information every day.
Inspection history
2025-02-19
10 health deficiencies · 3 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (3 deficiencies)
2023-06-09
6 health deficiencies · 6 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2021-09-02
3 health deficiencies · 5 fire-safety deficiencies
Top issue: Infection Control (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 51 min of nursing staff time a day, 27 min of it from a registered nurse.
This home
3 h 51 min
New York average
3 h 41 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 65% of nursing staff and 71% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.5 pts worse | 2.2 | 1.7 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.1 pts better | 1.2 | 1.3 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine42.9 pts worse | 48.9% | 91.8% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine1.4 pts worse | 93.8% | 95.2% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.1 pts worse | 4.2% | 3.1% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms18.5 pts better | 1.6% | 20.1% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.5 pts worse | 9.2% | 5.7% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication5.7 pts better | 7.5% | 13.2% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication1.4 pts worse | 15.1% | 13.7% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.2 pts better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened1.1 pts worse | 12.2% | 11.1% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased2.4 pts worse | 16.1% | 13.7% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.2 pts worse | 0.7% | 0.5% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.2 pts worse | 2.4% | 1.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence5.1 pts worse | 23.7% | 18.6% | 18.3% |
| Percentage of long-stay residents with pressure ulcers7.7 pts worse | 14.2% | 6.5% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine44.4 pts worse | 33.2% | 77.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit6.3 pts better | 3.1% | 9.4% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.4 pts worse | 2.5% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine11.7 pts worse | 67.2% | 78.9% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission3.3 pts worse | 23.9% | 20.6% | 23.4% |
·
Who owns and runs it
17 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Busari, Samuel | Corporate Officer · Individual | 0% | 1 facilities |
| Busari, Samuel | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Busari, Samuel | Adp Of The SNF · Individual | 0% | 1 facilities |
| Garrett, Elizabeth | Corporate Officer · Individual | 0% | 3 facilities |
| Hall, William | Corporate Officer · Individual | 0% | 3 facilities |
| Latella, Robert | Corporate Officer · Individual | 0% | 2 facilities |
| Magee, Robbie | Corporate Officer · Individual | 0% | 2 facilities |
| Mccann, Robert | Corporate Officer · Individual | 0% | 1 facilities |
| Nicholas, Nirmala | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Nicholas, Nirmala | Adp Of The SNF · Individual | 0% | 2 facilities |
| Riordan, Michael | Corporate Officer · Individual | 0% | 3 facilities |
| Strong Partners Healthsystem, Inc | Operational/Managerial Control · Organization | 0% | 1 facilities |
| Strong Partners Healthsystem, Inc | Trustee Of The SNF · Organization | 0% | 1 facilities |
| Strong Partners Healthsystem, Inc | Adp Of The SNF · Organization | 0% | 1 facilities |
| Vanstrydonck, Gerald | Corporate Officer · Individual | 0% | 2 facilities |
| Yale, Elizabeth | Corporate Officer · Individual | 0% | 2 facilities |
| Yale, Elizabeth | Adp Of The SNF · Individual | 0% | 2 facilities |
·
Fire safety
14 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke6F
- E
Have an enclosure around a vertical opening shaft.
- E
Provide properly protected cooking facilities.
- E
Install an approved automatic sprinkler system.
- F
Inspect, test, and maintain automatic sprinkler systems.
- E
Have an enclosure around a vertical opening shaft.
- E
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems4E
- D
Have proper medical gas storage and administration areas.
- E
Have generator or other power source capable of supplying service within 10 seconds.
- E
Ensure that testing and maintenance of electrical equipment is performed.
- D
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Emergency Preparedness2C
- C
Develop a communication plan.
- C
Establish staff and initial training requirements.
Services1D
- D
Have elevators that firefighters can control in the event of a fire.
Miscellaneous1E
- E
Provide properly sized and located linen or trash receptacles.
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Other homes nearby
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Penfield Place
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★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 4 h 31 min
- Fines
- $0
-
The Friendly Home
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- Nursing / resident / day
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-
Crest Manor Living and Rehabilitation Center
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- Nursing / resident / day
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- $41,360