Federal inspection record · CMS data as of October 1, 2026
Highlands Health And Rehabilitation Center
3549 Norriswood, Memphis, TN · (901) 325-7820
- Certified beds
- 180
- Residents per day
- 155
- Ownership
- For-Profit
- Chain
- Champion Care
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- June 25, 1984
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Tennessee.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Tennessee homes
Highlands Health And Rehabilitation Center carries 32 inspection points. That is fewer than 41% of Tennessee's 300 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Tennessee: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–9 pts
- 4★ 9–17 pts
- 3★ 17–31 pts
- 2★ 31–61 pts
- 1★ over 61 pts
Bars show every rated home in Tennessee by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
13 health citations on record since 2019. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
J
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Infection Control4D
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Pharmacy Service3E
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E
Ensure that residents are free from significant medication errors.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights3D
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care2E
- E
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspection history
2026-07-29
4 health deficiencies · 1 fire-safety deficiencies
Top issue: Infection Control (2 deficiencies)
2022-08-11
6 health deficiencies · 4 fire-safety deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
2019-10-22
3 health deficiencies · 13 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
4
Nursing time per resident, per day
Each resident here gets about 3 h 16 min of nursing staff time a day, 31 min of it from a registered nurse.
This home
3 h 16 min
Tennessee average
3 h 49 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 50% of nursing staff and 47% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$14,901 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2026-02-10 | Fine | $14,901 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.3 pts better | 1.3 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1.1 pts better | 0.4 | 1.5 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine63.2 pts worse | 26.3% | 89.5% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine50.4 pts worse | 43.4% | 93.8% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.9 pts better | 1.4% | 3.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms11.5 pts better | 3.4% | 14.9% | 13.5% |
| Percentage of long-stay residents who lose too much weight4.6 pts worse | 10.6% | 6.0% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication9.8 pts better | 21.9% | 31.7% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication2 pts worse | 19.0% | 17.0% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened2.5 pts better | 12.9% | 15.4% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased6.6 pts better | 6.9% | 13.5% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.5 pts better | 0.1% | 0.6% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.5 pts better | 0.2% | 1.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence5.8 pts better | 13.2% | 19.0% | 18.3% |
| Percentage of long-stay residents with pressure ulcers4 pts worse | 8.8% | 4.8% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine69.6 pts worse | 9.8% | 79.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit5.1 pts better | 6.2% | 11.3% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.5 pts better | 1.2% | 1.7% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine71.5 pts worse | 7.7% | 79.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission10.9 pts worse | 33.5% | 22.6% | 23.4% |
·
Who owns and runs it
11 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| The Bay At Highlands Holdco LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 2 facilities |
| Tn2 Opco Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 25% | 2 facilities |
| Legacy SNF Opco Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 13% | 2 facilities |
| Legacy SNF Opco Holdings Trust | 5% Or Greater Indirect Ownership Interest · Organization | 13% | 2 facilities |
| Bl Capital Group Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 10% | 7 facilities |
| Champion Care LLC | Operational/Managerial Control · Organization | 0% | 14 facilities |
| Paul, Charlotte | W-2 Managing Employee · Individual | 0% | 1 facilities |
| Ruvel, Menachem | Corporate Officer · Individual | 0% | 23 facilities |
| Ruvel, Menachem | Operational/Managerial Control · Individual | 0% | 23 facilities |
| Weinberg, Yisroel | Corporate Officer · Individual | 0% | 22 facilities |
| Weinberg, Yisroel | Operational/Managerial Control · Individual | 0% | 22 facilities |
·
Fire safety
18 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke7D
- D
Inspect, test, and maintain automatic sprinkler systems.
- D
Install an approved automatic sprinkler system.
- D
Inspect, test, and maintain automatic sprinkler systems.
- D
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
- D
Inspect, test, and maintain automatic sprinkler systems.
- D
Properly select, install, inspect, or maintain portable fire extinguishes.
- D
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous3D
- D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems3D
- D
Ensure proper usage of power strips and extension cords.
- D
Have power receptacles that are properly grounded.
- D
Ensure proper usage of power strips and extension cords.
Emergency Preparedness3D
- D
Establish an Emergency Preparedness Program (EP).
- D
Address subsistence needs for staff and patients.
- D
Establish roles under a Waiver declared by secretary.
Services2D
- D
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D
Install properly constructed and protected linen or trash chutes.
·
Other homes nearby
-
Allen Morgan Health And Rehabilitation Center
Memphis, TN
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 6 h 37 min
- Fines
- $0
-
Shelby Oaks Post Acute
Memphis, TN · Links Healthcare Group
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 28 min
- Fines
- $79,356
-
Majestic Gardens At Memphis Rehab & Snc
Memphis, TN · Ephram Lahasky
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 3 h 27 min
- Fines
- $322,612