Federal inspection record · CMS data as of October 1, 2026
Heritage Health Care Center
1300 South Street, Globe, AZ · (928) 425-3118
- Certified beds
- 96
- Residents per day
- 64
- Ownership
- For-Profit
- Chain
- Life Care Centers Of America
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- March 31, 1987
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Arizona.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Arizona homes
Heritage Health Care Center carries 24 inspection points. That is fewer than 63% of Arizona's 139 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Arizona: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–9.5 pts
- 4★ 9.5–23 pts
- 3★ 23–38 pts
- 2★ 38–59 pts
- 1★ over 59 pts
Bars show every rated home in Arizona by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
9 health citations on record since 2025. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Freedom from Abuse, Neglect, and Exploitation3D
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights2D
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service1E
- E
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning1D
- D
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary1D
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care1D
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspection history
2026-02-27
6 health deficiencies · 6 fire-safety deficiencies
Top issue: Resident Rights (2 deficiencies)
2024-01-04
3 health deficiencies · 6 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (2 deficiencies)
2022-09-29
0 health deficiencies · 4 fire-safety deficiencies
No concentrated health issue counts in this cycle.
4
Nursing time per resident, per day
Each resident here gets about 3 h 33 min of nursing staff time a day, 45 min of it from a registered nurse.
This home
3 h 33 min
Arizona average
4 h 5 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 33% of nursing staff and 29% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.7 pts worse | 2.2 | 1.5 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1.7 pts worse | 2.9 | 1.2 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine3.2 pts better | 100.0% | 96.8% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.5 pts worse | 90.2% | 94.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.9 pts worse | 3.2% | 2.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms1 pts worse | 4.7% | 3.7% | 13.5% |
| Percentage of long-stay residents who lose too much weight1 pts better | 4.4% | 5.4% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication8.3 pts better | 13.1% | 21.4% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication1.4 pts worse | 12.0% | 10.6% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.3 pts better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened6.9 pts better | 4.8% | 11.7% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased2.1 pts better | 8.5% | 10.6% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.7 pts better | 0.0% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.4 pts worse | 1.6% | 1.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence7.8 pts better | 12.5% | 20.3% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.9 pts better | 3.4% | 4.3% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine6.6 pts better | 99.2% | 92.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.6 pts better | 7.4% | 10.0% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.5 pts worse | 1.6% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine25.4 pts worse | 62.5% | 87.9% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.2 pts better | 23.3% | 23.5% | 23.4% |
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Who owns and runs it
23 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Butner, Nancy | Managing Control - Governing Body · Individual | 0% | 39 facilities |
| Butner, Nancy | Operational/Managerial Control · Individual | 0% | 39 facilities |
| Cross, Cindy | Corporate Officer · Individual | 0% | 183 facilities |
| Fletcher, Todd | Operational/Managerial Control · Individual | 0% | 165 facilities |
| Franco, Mark | Operational/Managerial Control · Individual | 0% | 12 facilities |
| Henry, Terry | Corporate Officer · Individual | 0% | 159 facilities |
| Lay, Lisa | Operational/Managerial Control · Individual | 0% | 166 facilities |
| Layton, Brent | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Layton, Brent | Adp Of The SNF · Individual | 0% | 1 facilities |
| Life Care Centers Of America, Inc. | Operational/Managerial Control · Organization | 0% | 194 facilities |
| Life Care Centers Of America, Inc. | Adp Of The SNF · Organization | 0% | 194 facilities |
| Preston, Aubrey | Operational/Managerial Control · Individual | 0% | 162 facilities |
| Preston, Forrest | Indirect Ownership Interest · Individual | 0% | 170 facilities |
| Preston, Forrest | Adp Of The SNF · Individual | 0% | 170 facilities |
| Smith, Frank | Operational/Managerial Control · Individual | 0% | 20 facilities |
| Summerhays, Timothy | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Summerhays, Timothy | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Summerhays, Timothy | Adp Of The SNF · Individual | 0% | 1 facilities |
| Swanker, Richard | Operational/Managerial Control · Individual | 0% | 168 facilities |
| Thurmond, Joan | Corporate Officer · Individual | 0% | 191 facilities |
| Williams, Kathy | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Williams, Kathy | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Ziegler, James | Operational/Managerial Control · Individual | 0% | 165 facilities |
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Fire safety
16 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke5F
- D
Install corridor and hallway doors that block smoke.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Inspect, test, and maintain automatic sprinkler systems.
- D
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- D
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems4D
- D
Ensure proper usage of power strips and extension cords.
- D
Have proper medical gas storage and administration areas.
- D
Have proper medical gas storage and administration areas.
- D
Ensure proper usage of power strips and extension cords.
Emergency Preparedness3D
- D
Conduct testing and exercise requirements.
- D
Develop Emergency Preparedness policies and procedures.
- D
Conduct risk assessment and an All-Hazards approach.
Services2E
- D
Have properly installed electrical wiring and gas equipment.
- E
Have properly installed electrical wiring and gas equipment.
Construction1D
- D
Install a two-hour-resistant firewall separation.
Egress1D
- D
Have properly located and lighted "Exit" signs.
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Other homes nearby
-
Haven Of Globe
Globe, AZ · Haven Health · Abuse icon
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 4 min
- Fines
- $0
-
Apache Junction Health Center
Apache Junction, AZ · Pacs Group
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 40 min
- Fines
- $0
-
Springdale Village Post Acute
Mesa, AZ · The Ensign Group
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 32 min
- Fines
- $0