Globe, AZ

Heritage Health Care Center

5-star overall rating with 5-star inspections with 3 recent health deficiencies with 6 fire-safety deficiencies in the latest cycle

1300 South Street, Globe, AZ

(928) 425-3118

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

5 / 5

Survey and complaint cycles

Staffing

4 / 5

RN + nurse staffing

Quality measures

4 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

96

Certified beds

Average residents

65

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Life Care Centers Of America

Operator or chain grouping

Approved since

1987-03-31

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

194 facilities

Chain averages 4 overall / 3 health / 3 staffing / 5 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.93

Registered nurse staffing · state 0.72 · national 0.68

LPN hours / resident day

0.53

Licensed practical nurse staffing · state 1.04 · national 0.87

Aide hours / resident day

1.97

Nurse aide staffing · state 2.36 · national 2.35

Total nurse hours

3.42

All reported nurse hours · state 4.12 · national 3.89

Licensed hours

1.46

RN + LPN hours · state 1.76 · national 1.54

Weekend hours

2.93

Weekend nurse staffing · state 3.62 · national 3.43

Weekend RN hours

0.73

Weekend registered nurse coverage · state 0.51 · national 0.47

Physical therapist

0.05

Reported PT staffing · state 0.10 · national 0.07

Adjusted RN hours

0.95

CMS adjusted RN staffing hours

Adjusted total hours

3.52

CMS adjusted total nurse staffing hours

Case-mix index

1.33

Higher values indicate more complex resident acuity

RN turnover

15%

Annual RN turnover · state 45% · national 45%

Total nurse turnover

27%

Annual nurse turnover · state 48% · national 46%

SNF VBP

Value-based purchasing

Program rank

5,799

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

34.99

Composite VBP score used to determine payment impact.

Payment multiplier

0.9888

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

0

Baseline 18.44% · Performance 22.91% · Measure score 0 · Achievement 0 · Improvement 0

Healthcare-associated infections

2.9

Baseline 7.03% · Performance 6.97% · Measure score 2.9 · Achievement 2.9 · Improvement 0

Total nurse turnover

9.25

Baseline 30.19% · Performance 25.86% · Measure score 9.25 · Achievement 9.25 · Improvement 7.61

Adjusted total nurse staffing

1.84

Baseline 3.96 hours · Performance 3.60 hours · Measure score 1.84 · Achievement 1.84 · Improvement 0

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission 12.32%
10.72%
1.6 pts worse
No Different than the National Rate · Eligible stays 162 · Observed rate 14.2% · Lower 95% interval 9.06%
Discharge to community 53.33%
50.57%
2.8 pts better
No Different than the National Rate · Eligible stays 163 · Observed rate 46.63% · Lower 95% interval 46.31%
Medicare spending per beneficiary 1.07
1.02
0.1 pts worse
Drug regimen review with follow-up 99.32%
95.27%
4 pts better
Numerator 146 · Denominator 147
Falls with major injury 3.4%
0.77%
2.6 pts worse
Numerator 5 · Denominator 147
Discharge self-care score 72%
53.69%
18.3 pts better
Numerator 54 · Denominator 75
Discharge mobility score 61.33%
50.94%
10.4 pts better
Numerator 46 · Denominator 75
Pressure ulcers or injuries, new or worsened 2.04%
2.29%
0.2 pts better
Numerator 3 · Denominator 147 · Adjusted rate 2.13%
Healthcare-associated infections requiring hospitalization 6.97%
7.12%
0.2 pts better
No Different than the National Rate · Eligible stays 123 · Observed rate 6.5% · Lower 95% interval 3.87%
Staff COVID-19 vaccination coverage 0%
8.2%
8.2 pts worse
Numerator 0 · Denominator 104
Staff flu vaccination coverage 36.89%
42%
5.1 pts worse
Numerator 45 · Denominator 122
Discharge function score 74.67%
56.45%
18.2 pts better
Numerator 56 · Denominator 75
Transfer of health information to provider 97.73%
95.95%
1.8 pts better
Numerator 43 · Denominator 44
Transfer of health information to patient 97.67%
96.28%
1.4 pts better
Numerator 84 · Denominator 86
Resident COVID-19 vaccinations up to date 2.86%
25.2%
22.3 pts worse
Numerator 2 · Denominator 70

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Number of hospitalizations per 1000 long-stay resident days 2.8
1.7
1.1 pts worse
1.9
0.9 pts worse
Long Stay · 20240701-20250630 · Adjusted 2.8 · Observed 2.4 · Expected 1.7 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days 2.4
1.5
0.9 pts worse
1.8
0.6 pts worse
Long Stay · 20240701-20250630 · Adjusted 2.4 · Observed 2.3 · Expected 1.6 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
97.1%
2.9 pts better
93.4%
6.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 100.0% · Q4 100.0% · 4Q avg 100.0%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 90.4%
94.6%
4.2 pts worse
95.5%
5.1 pts worse
Long Stay · 2024Q3-2025Q2 · 4Q avg 90.4%
Percentage of long-stay residents experiencing one or more falls with major injury 1.6%
2.1%
0.5 pts better
3.3%
1.7 pts better
Long Stay · 2024Q4-2025Q3 · Q1 2.1% · Q2 0.0% · Q3 2.1% · Q4 2.2% · 4Q avg 1.6% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 8.5%
4.2%
4.3 pts worse
11.4%
2.9 pts better
Long Stay · 2024Q4-2025Q3 · Q1 9.1% · Q2 9.1% · Q3 6.8% · Q4 9.1% · 4Q avg 8.5%
Percentage of long-stay residents who lose too much weight 2.2%
5.3%
3.1 pts better
5.4%
3.2 pts better
Long Stay · 2024Q4-2025Q3 · Q1 2.1% · Q2 0.0% · Q3 4.3% · Q4 2.2% · 4Q avg 2.2%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 16.0%
20.5%
4.5 pts better
19.6%
3.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 18.8% · Q2 12.5% · Q3 14.9% · Q4 17.8% · 4Q avg 16.0%
Percentage of long-stay residents who received an antipsychotic medication 16.3%
11.8%
4.5 pts worse
16.7%
0.4 pts better
Long Stay · 2024Q4-2025Q3 · Q1 17.1% · Q2 19.4% · Q3 16.2% · Q4 12.8% · 4Q avg 16.3% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.3%
0.3 pts better
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 3.5%
14.5%
11 pts better
16.3%
12.8 pts better
Long Stay · 2024Q4-2025Q3 · 4Q avg 3.5% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 7.5%
10.8%
3.3 pts better
14.9%
7.4 pts better
Long Stay · 2024Q4-2025Q3 · Q1 2.6% · Q2 2.4% · Q3 10.3% · Q4 15.4% · 4Q avg 7.5% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.0%
0.9%
0.9 pts better
1.0%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 0.0%
1.2%
1.2 pts better
1.7%
1.7 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 10.9%
20.5%
9.6 pts better
19.8%
8.9 pts better
Long Stay · 2024Q4-2025Q3 · Q1 12.7% · Q2 7.8% · Q3 15.5% · Q4 7.6% · 4Q avg 10.9%
Percentage of long-stay residents with pressure ulcers 6.6%
4.8%
1.8 pts worse
5.1%
1.5 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 6.3% · Q2 8.8% · Q3 6.5% · Q4 4.7% · 4Q avg 6.6% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.5%
91.1%
8.4 pts better
81.7%
17.8 pts better
Short Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 99.3% · Q3 99.3% · Q4 99.3% · 4Q avg 99.5%
Percentage of short-stay residents who had an outpatient emergency department visit 19.2%
10.7%
8.5 pts worse
12.0%
7.2 pts worse
Short Stay · 20240701-20250630 · Adjusted 19.2% · Observed 21.0% · Expected 12.2% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication 1.6%
1.1%
0.5 pts worse
1.6%
About the same
Short Stay · 2024Q4-2025Q3 · Q1 1.0% · Q2 2.1% · Q3 1.0% · Q4 2.2% · 4Q avg 1.6% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 39.9%
87.3%
47.4 pts worse
79.7%
39.8 pts worse
Short Stay · 2024Q3-2025Q2 · 4Q avg 39.9%
Percentage of short-stay residents who were rehospitalized after a nursing home admission 27.4%
24.6%
2.8 pts worse
23.9%
3.5 pts worse
Short Stay · 20240701-20250630 · Adjusted 27.4% · Observed 30.5% · Expected 26.5% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-01-04 · Fire 2024-01-04

3 health deficiencies

Top issue: Freedom from Abuse and Neglect and Exploitation (2 deficiencies)

6 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (2 deficiencies)

Cycle 2 Health 2022-09-29 · Fire 2022-09-29

0 health deficiencies

No concentrated health issue counts in this cycle.

6 fire-safety deficiencies

Top issue: Smoke (4 deficiencies)

Cycle 3 Health 2021-04-22 · Fire 2021-04-22

3 health deficiencies

Top issue: Infection Control (1 deficiency)

4 fire-safety deficiencies

Top issue: Emergency Preparedness (2 deficiencies)

Fire safety

Fire-safety citations

D · Potential for more than minimal harm 2024-01-04

K133 · Construction Deficiencies

Fire Safety

Install a two-hour-resistant firewall separation.

Corrected 2024-02-26

D · Potential for more than minimal harm 2024-01-04

K293 · Egress Deficiencies

Fire Safety

Have properly located and lighted "Exit" signs.

Corrected 2024-02-26

D · Potential for more than minimal harm 2024-01-04

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2024-02-26

D · Potential for more than minimal harm 2024-01-04

K511 · Services Deficiencies

Fire Safety

Have properly installed electrical wiring and gas equipment.

Corrected 2024-02-12

D · Potential for more than minimal harm 2024-01-04

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2024-02-15

D · Potential for more than minimal harm 2024-01-04

K923 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper medical gas storage and administration areas.

Corrected 2024-02-19

F · Potential for more than minimal harm 2022-09-29

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-10-21

F · Potential for more than minimal harm 2022-09-29

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-10-21

D · Potential for more than minimal harm 2022-09-29

E39 · Emergency Preparedness Deficiencies

Fire Safety

Conduct testing and exercise requirements.

Corrected 2022-10-21

D · Potential for more than minimal harm 2022-09-29

K342 · Smoke Deficiencies

Fire Safety

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

Corrected 2022-10-21

D · Potential for more than minimal harm 2022-09-29

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2022-10-21

D · Potential for more than minimal harm 2022-09-29

K923 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper medical gas storage and administration areas.

Corrected 2022-10-21

E · Potential for more than minimal harm 2021-04-22

K511 · Services Deficiencies

Fire Safety

Have properly installed electrical wiring and gas equipment.

Corrected 2021-05-17

D · Potential for more than minimal harm 2021-04-22

E13 · Emergency Preparedness Deficiencies

Fire Safety

Develop Emergency Preparedness policies and procedures.

Corrected 2021-05-17

D · Potential for more than minimal harm 2021-04-22

E6 · Emergency Preparedness Deficiencies

Fire Safety

Conduct risk assessment and an All-Hazards approach.

Corrected 2021-05-17

D · Potential for more than minimal harm 2021-04-22

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2021-05-17

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-05-29

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-06-20

D · Potential for more than minimal harm 2025-05-01

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-13

D · Potential for more than minimal harm 2025-04-15

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-05-31

E · Potential for more than minimal harm 2021-04-22

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-05-20

D · Potential for more than minimal harm 2021-04-22

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2021-05-20

D · Potential for more than minimal harm 2021-04-22

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2021-05-20

Penalties and ownership

What sits behind the stars

Ownership

Life Care Centers Of America, Inc.

5% Or Greater Direct Ownership Interest · Organization

100% 194 facilities 2004-09-30
Preston, Forrest

5% Or Greater Indirect Ownership Interest · Individual

100% 188 facilities 2004-09-30
Butner, Nancy

Operational/Managerial Control · Individual

0% 29 facilities 2018-09-16
Cross, Cindy

Corporate Officer · Individual

0% 181 facilities 2004-10-13
Fletcher, Todd

Operational/Managerial Control · Individual

0% 141 facilities 2021-05-01
Henry, Terry

Corporate Officer · Individual

0% 140 facilities 2004-10-13
Lay, Lisa

Operational/Managerial Control · Individual

0% 141 facilities 2017-04-24
Layton, Brent

Operational/Managerial Control · Individual

0% 1 facilities no date provided
Life Care Centers Of America, Inc.

Operational/Managerial Control · Organization

0% 194 facilities 2006-02-17
Preston, Aubrey

Operational/Managerial Control · Individual

0% 135 facilities 2025-03-06
Summerhays, Timothy

Operational/Managerial Control · Individual

0% 1 facilities 2025-06-09
Swanker, Richard

Operational/Managerial Control · Individual

0% 143 facilities 2022-01-01
Thurmond, Joan

Corporate Officer · Individual

0% 191 facilities 2004-10-13
Williams, Kathy

Operational/Managerial Control · Individual

0% 1 facilities 1996-10-10
Ziegler, James

Operational/Managerial Control · Individual

0% 140 facilities 2006-02-17

Nearby options

Other facilities in reach

#1

Haven Of Globe

Globe, AZ

3-star overall rating with 2-star inspections with abuse icon flag with 5 recent health deficiencies with 3 fire-safety deficiencies in the latest cycle

Overall
3 / 5
Health
2 / 5
Staffing
2 / 5
Fines
$0
#2

Apache Junction Health Center

Apache Junction, AZ

3-star overall rating with 3-star inspections with 5 recent health deficiencies with 5 fire-safety deficiencies in the latest cycle

Overall
3 / 5
Health
3 / 5
Staffing
1 / 5
Fines
$0
#3

Springdale Village Post Acute

Mesa, AZ

1-star overall rating with 2-star inspections with 12 recent health deficiencies with 1 fire-safety deficiencies in the latest cycle

Overall
1 / 5
Health
2 / 5
Staffing
1 / 5
Fines
$0

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