New London, CT

Harbor Village North Health And Rehabilitation Cen

2-star overall rating with 2-star inspections with abuse icon flag with 13 recent health deficiencies with 8 fire-safety deficiencies in the latest cycle

78 Viets St Extension, New London, CT

(860) 447-1416

Compare this facility

Overall

2 / 5

CMS overall stars

Health inspections

2 / 5

Survey and complaint cycles

Staffing

3 / 5

RN + nurse staffing

Quality measures

3 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

128

Certified beds

Average residents

117

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

No chain reported

Operator or chain grouping

Approved since

1971-09-01

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Changed ownership

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.56

Registered nurse staffing · state 0.70 · national 0.68

LPN hours / resident day

0.60

Licensed practical nurse staffing · state 0.84 · national 0.87

Aide hours / resident day

1.97

Nurse aide staffing · state 2.28 · national 2.35

Total nurse hours

3.12

All reported nurse hours · state 3.83 · national 3.89

Licensed hours

1.15

RN + LPN hours · state 1.54 · national 1.54

Weekend hours

2.92

Weekend nurse staffing · state 3.41 · national 3.43

Weekend RN hours

0.48

Weekend registered nurse coverage · state 0.46 · national 0.47

Physical therapist

0.02

Reported PT staffing · state 0.08 · national 0.07

Adjusted RN hours

0.64

CMS adjusted RN staffing hours

Adjusted total hours

3.56

CMS adjusted total nurse staffing hours

Case-mix index

1.20

Higher values indicate more complex resident acuity

RN turnover

56%

Annual RN turnover · state 39% · national 45%

Total nurse turnover

33%

Annual nurse turnover · state 38% · national 46%

SNF VBP

Value-based purchasing

Program rank

10,429

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

20.41

Composite VBP score used to determine payment impact.

Payment multiplier

0.9824

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

0.51

Baseline 17.73% · Performance 21.20% · Measure score 0.51 · Achievement 0.51 · Improvement 0

Healthcare-associated infections

0.57

Baseline 5.72% · Performance 7.66% · Measure score 0.57 · Achievement 0.57 · Improvement 0

Total nurse turnover

4.52

Baseline 25.88% · Performance 45.22% · Measure score 4.52 · Achievement 4.52 · Improvement 0

Adjusted total nurse staffing

2.57

Baseline 3.71 hours · Performance 3.81 hours · Measure score 2.57 · Achievement 2.57 · Improvement 0

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	10.55%	10.72% 0.2 pts better	No Different than the National Rate · Eligible stays 107 · Observed rate 11.21% · Lower 95% interval 7.65%
Discharge to community	38.92%	50.57% 11.6 pts worse	No Different than the National Rate · Eligible stays 54 · Observed rate 25.93% · Lower 95% interval 28.59%
Medicare spending per beneficiary	0.78	1.02 0.2 pts better
Drug regimen review with follow-up	100%	95.27% 4.7 pts better	Numerator 44 · Denominator 44
Falls with major injury	0%	0.77% 0.8 pts better	Numerator 0 · Denominator 44
Discharge self-care score	42.42%	53.69% 11.3 pts worse	Numerator 14 · Denominator 33
Discharge mobility score	48.48%	50.94% 2.5 pts worse	Numerator 16 · Denominator 33
Pressure ulcers or injuries, new or worsened	0%	2.29% 2.3 pts better	Numerator 0 · Denominator 44 · Adjusted rate 0%
Healthcare-associated infections requiring hospitalization	7.66%	7.12% 0.5 pts worse	No Different than the National Rate · Eligible stays 62 · Observed rate 9.68% · Lower 95% interval 4.64%
Staff COVID-19 vaccination coverage	1.33%	8.2% 6.9 pts worse	Numerator 2 · Denominator 150
Staff flu vaccination coverage	76.69%	42% 34.7 pts better	Numerator 102 · Denominator 133
Discharge function score	63.64%	56.45% 7.2 pts better	Numerator 21 · Denominator 33
Transfer of health information to provider	Not Available	95.95%	Numerator Not Available · Denominator 9 · Too few residents or stays to report publicly.
Transfer of health information to patient	Not Available	96.28%	Numerator Not Available · Denominator 10 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date	32.14%	25.2% 6.9 pts better	Numerator 9 · Denominator 28

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	2.1	2.1 About the same	1.9 0.2 pts worse	Long Stay · 20240701-20250630 · Adjusted 2.1 · Observed 2.1 · Expected 1.9 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	1.6	1.5 0.1 pts worse	1.8 0.2 pts better	Long Stay · 20240701-20250630 · Adjusted 1.6 · Observed 1.6 · Expected 1.7 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	95.6%	87.5% 8.1 pts better	93.4% 2.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 96.3% · Q2 93.5% · Q3 95.5% · Q4 97.2% · 4Q avg 95.6%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	97.4%	93.5% 3.9 pts better	95.5% 1.9 pts better	Long Stay · 2024Q3-2025Q2 · 4Q avg 97.4%
Percentage of long-stay residents experiencing one or more falls with major injury	2.1%	3.4% 1.3 pts better	3.3% 1.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.9% · Q2 0.9% · Q3 1.8% · Q4 3.7% · 4Q avg 2.1% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	25.1%	17.1% 8 pts worse	11.4% 13.7 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 36.6% · Q2 22.1% · Q3 20.0% · Q4 21.1% · 4Q avg 25.1%
Percentage of long-stay residents who lose too much weight	4.0%	6.4% 2.4 pts better	5.4% 1.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 3.9% · Q2 3.1% · Q3 4.0% · Q4 5.0% · 4Q avg 4.0%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	21.9%	17.3% 4.6 pts worse	19.6% 2.3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 24.0% · Q2 19.4% · Q3 20.0% · Q4 24.0% · 4Q avg 21.9%
Percentage of long-stay residents who received an antipsychotic medication	41.1%	19.4% 21.7 pts worse	16.7% 24.4 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 43.4% · Q2 44.7% · Q3 37.7% · Q4 39.6% · 4Q avg 41.1% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	0.0%	0.0% About the same	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened	13.3%	18.1% 4.8 pts better	16.3% 3 pts better	Long Stay · 2024Q4-2025Q3 · Q1 11.3% · Q2 22.1% · Q3 8.1% · Q4 10.7% · 4Q avg 13.3% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased	18.7%	18.4% 0.3 pts worse	14.9% 3.8 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 17.8% · Q2 22.8% · Q3 15.8% · Q4 18.2% · 4Q avg 18.7% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.6%	0.9% 0.3 pts better	1.0% 0.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.0% · Q3 0.8% · Q4 0.8% · 4Q avg 0.6% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	2.9%	1.7% 1.2 pts worse	1.7% 1.2 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 2.0% · Q3 2.8% · Q4 6.6% · 4Q avg 2.9% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	14.0%	24.8% 10.8 pts better	19.8% 5.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 16.1% · Q2 12.7% · Q3 6.3% · Q4 21.0% · 4Q avg 14.0%
Percentage of long-stay residents with pressure ulcers	6.0%	4.4% 1.6 pts worse	5.1% 0.9 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 5.4% · Q2 7.6% · Q3 7.6% · Q4 3.7% · 4Q avg 6.0% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	50.4%	70.5% 20.1 pts worse	81.7% 31.3 pts worse	Short Stay · 2024Q4-2025Q3 · Q1 59.3% · Q2 54.1% · Q3 47.8% · Q4 41.5% · 4Q avg 50.4%
Percentage of short-stay residents who had an outpatient emergency department visit	10.5%	11.1% 0.6 pts better	12.0% 1.5 pts better	Short Stay · 20240701-20250630 · Adjusted 10.5% · Observed 13.2% · Expected 13.9% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication	1.9%	1.5% 0.4 pts worse	1.6% 0.3 pts worse	Short Stay · 2024Q4-2025Q3 · Q1 4.0% · Q2 3.4% · Q3 0.0% · Q4 0.0% · 4Q avg 1.9% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	65.1%	69.7% 4.6 pts worse	79.7% 14.6 pts worse	Short Stay · 2024Q3-2025Q2 · 4Q avg 65.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission	19.8%	25.0% 5.2 pts better	23.9% 4.1 pts better	Short Stay · 20240701-20250630 · Adjusted 19.8% · Observed 21.1% · Expected 25.3% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-07-09 · Fire 2024-07-09

13 health deficiencies

Top issue: Resident Rights (3 deficiencies)

8 fire-safety deficiencies

Top issue: Smoke (4 deficiencies)

Cycle 2 Health 2021-12-20 · Fire 2021-12-20

10 health deficiencies

Top issue: Quality of Life and Care (5 deficiencies)

3 fire-safety deficiencies

Top issue: Egress (1 deficiency)

Cycle 3 Health 2019-07-17 · Fire 2019-07-17

16 health deficiencies

Top issue: Quality of Life and Care (5 deficiencies)

1 fire-safety deficiencies

Top issue: Services (1 deficiency)

Fire safety

Fire-safety citations

K · Immediate jeopardy 2024-07-09

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-06-26

E · Potential for more than minimal harm 2024-07-09

K211 · Egress Deficiencies

Fire Safety

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-08-06

E · Potential for more than minimal harm 2024-07-09

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-09

K223 · Egress Deficiencies

Fire Safety

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-09

K351 · Smoke Deficiencies

Fire Safety

Install an approved automatic sprinkler system.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-09

K355 · Smoke Deficiencies

Fire Safety

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-09

K541 · Services Deficiencies

Fire Safety

Install properly constructed and protected linen or trash chutes.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-09

K911 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-08-06

E · Potential for more than minimal harm 2021-12-20

K271 · Egress Deficiencies

Fire Safety

Have exits that are accessible at all times.

Corrected 2022-01-28

D · Potential for more than minimal harm 2021-12-20

K374 · Smoke Deficiencies

Fire Safety

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2022-01-28

D · Potential for more than minimal harm 2021-12-20

K911 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2022-01-28

D · Potential for more than minimal harm 2019-07-17

K541 · Services Deficiencies

Fire Safety

Install properly constructed and protected linen or trash chutes.

Corrected 2019-08-29

Inspection history

Recent health citations

E · Potential for more than minimal harm 2024-09-19

F610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Respond appropriately to all alleged violations.

Corrected 2024-10-10

E · Potential for more than minimal harm 2024-09-19

F745 · Quality of Life and Care Deficiencies

Health

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-10-10

E · Potential for more than minimal harm 2024-08-12

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-09-20

D · Potential for more than minimal harm 2024-08-12

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-09-20

D · Potential for more than minimal harm 2024-08-12

F742 · Quality of Life and Care Deficiencies

Health

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2024-09-20

F · Potential for more than minimal harm 2024-07-09

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-08-19

F · Potential for more than minimal harm 2024-07-09

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2024-08-19

E · Potential for more than minimal harm 2024-07-09

F580 · Resident Rights Deficiencies

Health

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-08-19

E · Potential for more than minimal harm 2024-07-09

F603 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2024-08-19

E · Potential for more than minimal harm 2024-07-09

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-08-19

E · Potential for more than minimal harm 2024-07-09

F804 · Nutrition and Dietary Deficiencies

Health

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-08-19

E · Potential for more than minimal harm 2024-07-09

F925 · Environmental Deficiencies

Health

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2024-08-19

D · Potential for more than minimal harm 2024-07-09

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-08-19

D · Potential for more than minimal harm 2024-07-09

F583 · Resident Rights Deficiencies

Health

Keep residents' personal and medical records private and confidential.

Corrected 2024-08-19

D · Potential for more than minimal harm 2024-07-09

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-08-19

D · Potential for more than minimal harm 2024-07-09

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-08-19

D · Potential for more than minimal harm 2024-07-09

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-08-19

B · Minimal harm 2024-07-09

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-08-19

D · Potential for more than minimal harm 2024-06-12

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-07-19

D · Potential for more than minimal harm 2023-12-13

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-01-22

D · Potential for more than minimal harm 2023-10-27

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-11-29

D · Potential for more than minimal harm 2023-07-21

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2023-09-01

D · Potential for more than minimal harm 2023-07-21

F607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-09-01

D · Potential for more than minimal harm 2021-12-20

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-01-31

D · Potential for more than minimal harm 2021-12-20

F661 · Resident Assessment and Care Planning Deficiencies

Health

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2022-01-31

D · Potential for more than minimal harm 2021-12-20

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-01-31

D · Potential for more than minimal harm 2021-12-20

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-01-31

E · Potential for more than minimal harm 2019-07-17

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-08-28

E · Potential for more than minimal harm 2019-07-17

F725 · Nursing and Physician Services Deficiencies

Health

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2019-04-19

D · Potential for more than minimal harm 2019-07-17

F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F757 · Pharmacy Service Deficiencies

Health

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F838 · Administration Deficiencies

Health

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2019-08-28

D · Potential for more than minimal harm 2019-07-17

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2019-08-28

Penalties and ownership

What sits behind the stars

$0 2024-06-12

Payment Denial

Payment Denial · denial start 2024-09-12 · 28 days

28 day denial