21 health deficiencies
Top issue: Environmental (4 deficiencies)
2 fire-safety deficiencies
Top issue: Egress (1 deficiency)
Norfolk, VA
1-star overall rating with 1-star inspections with abuse icon flag with 21 recent health deficiencies with 2 fire-safety deficiencies in the latest cycle
3900 Llewellyn Ave, Norfolk, VA
(757) 625-5363
Overall
1 / 5
CMS overall stars
Health inspections
1 / 5
Survey and complaint cycles
Staffing
2 / 5
RN + nurse staffing
Quality measures
4 / 5
Resident outcomes and process measures
Quick facts
Beds
222
Certified beds
Average residents
168
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
Avardis Health
Operator or chain grouping
Approved since
1993-04-01
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Chain footprint
14 facilities
Chain averages 2 overall / 2 health / 2 staffing / 3 quality stars
Changed ownership
No
Within the last 12 months
Family council
Yes
Resident and family council reported
Sprinklers
Yes
Automatic sprinklers in all required areas
Staffing
RN hours / resident day
0.28
Registered nurse staffing · state 0.69 · national 0.68
LPN hours / resident day
0.76
Licensed practical nurse staffing · state 1.00 · national 0.87
Aide hours / resident day
1.66
Nurse aide staffing · state 2.12 · national 2.35
Total nurse hours
2.70
All reported nurse hours · state 3.81 · national 3.89
Licensed hours
1.04
RN + LPN hours · state 1.68 · national 1.54
Weekend hours
2.26
Weekend nurse staffing · state 3.31 · national 3.43
Weekend RN hours
0.16
Weekend registered nurse coverage · state 0.46 · national 0.47
Physical therapist
0.02
Reported PT staffing · state 0.09 · national 0.07
Adjusted RN hours
0.37
CMS adjusted RN staffing hours
Adjusted total hours
3.49
CMS adjusted total nurse staffing hours
Case-mix index
1.06
Higher values indicate more complex resident acuity
RN turnover
47%
Annual RN turnover · state 49% · national 45%
Total nurse turnover
53%
Annual nurse turnover · state 48% · national 46%
SNF VBP
Program rank
5,425
Lower is better among SNFs in the FY 2026 VBP program.
Performance score
36.24
Composite VBP score used to determine payment impact.
Payment multiplier
0.9897
Above 1.000 increases Medicare payment; below 1.000 reduces it.
Program components
Readmission
6.25
Baseline 17.98% · Performance 18.53% · Measure score 6.25 · Achievement 6.25 · Improvement 0
Healthcare-associated infections
4.14
Baseline 8.27% · Performance 6.75% · Measure score 4.14 · Achievement 3.63 · Improvement 4.14
Total nurse turnover
4.1
Baseline 35.29% · Performance 46.92% · Measure score 4.1 · Achievement 4.1 · Improvement 0
Adjusted total nurse staffing
0
Baseline 3.02 hours · Performance 2.88 hours · Measure score 0 · Achievement 0 · Improvement 0
SNF QRP
| Measure | Facility | National | Note |
|---|---|---|---|
| Potentially preventable 30-day readmission | 10.38% |
10.72%
0.3 pts better
|
No Different than the National Rate · Eligible stays 48 · Observed rate 12.5% · Lower 95% interval 6.48% |
| Discharge to community | 29.1% |
50.57%
21.5 pts worse
|
Worse than the National Rate · Eligible stays 35 · Observed rate 11.43% · Lower 95% interval 18.61% |
| Medicare spending per beneficiary | 0.77 |
1.02
0.2 pts better
|
|
| Drug regimen review with follow-up | 94.12% |
95.27%
1.1 pts worse
|
Numerator 32 · Denominator 34 |
| Falls with major injury | 2.94% |
0.77%
2.2 pts worse
|
Numerator 1 · Denominator 34 |
| Discharge self-care score | 35% |
53.69%
18.7 pts worse
|
Numerator 7 · Denominator 20 |
| Discharge mobility score | 50% |
50.94%
0.9 pts worse
|
Numerator 10 · Denominator 20 |
| Pressure ulcers or injuries, new or worsened | 2.94% |
2.29%
0.6 pts worse
|
Numerator 1 · Denominator 34 · Adjusted rate 3.07% |
| Healthcare-associated infections requiring hospitalization | 6.75% |
7.12%
0.4 pts better
|
No Different than the National Rate · Eligible stays 32 · Observed rate 6.25% · Lower 95% interval 3.23% |
| Staff COVID-19 vaccination coverage | 0% |
8.2%
8.2 pts worse
|
Numerator 0 · Denominator 210 |
| Staff flu vaccination coverage | Not Available |
42%
|
Numerator Not Available · Denominator Not Available · No data were submitted for this measure. |
| Discharge function score | 45% |
56.45%
11.5 pts worse
|
Numerator 9 · Denominator 20 |
| Transfer of health information to provider | Not Available |
95.95%
|
Numerator Not Available · Denominator 9 · Too few residents or stays to report publicly. |
| Transfer of health information to patient | Not Available |
96.28%
|
Numerator Not Available · Denominator 18 · Too few residents or stays to report publicly. |
| Resident COVID-19 vaccinations up to date | 0% |
25.2%
25.2 pts worse
|
Numerator 0 · Denominator 22 |
Quality measures
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 75.4% |
91.2%
15.8 pts worse
|
93.4%
18 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 73.4% · Q2 72.9% · Q3 73.2% · Q4 82.1% · 4Q avg 75.4% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 86.4% |
94.0%
7.6 pts worse
|
95.5%
9.1 pts worse
|
Long Stay · 2024Q3-2025Q2 · 4Q avg 86.4% |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.5% |
3.6%
2.1 pts better
|
3.3%
1.8 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 1.1% · Q2 0.6% · Q3 1.1% · Q4 3.4% · 4Q avg 1.5% · Used in QM five-star |
| Percentage of long-stay residents who have depressive symptoms | 3.6% |
15.7%
12.1 pts better
|
11.4%
7.8 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 3.6% · Q2 1.2% · Q3 3.4% · Q4 6.2% · 4Q avg 3.6% |
| Percentage of long-stay residents who lose too much weight | 9.4% |
5.7%
3.7 pts worse
|
5.4%
4 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 3.6% · Q2 13.0% · Q3 12.7% · Q4 8.1% · 4Q avg 9.4% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 13.5% |
20.2%
6.7 pts better
|
19.6%
6.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 16.1% · Q2 11.6% · Q3 12.6% · Q4 13.9% · 4Q avg 13.5% |
| Percentage of long-stay residents who received an antipsychotic medication | 24.8% |
15.0%
9.8 pts worse
|
16.7%
8.1 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 18.5% · Q2 24.1% · Q3 26.9% · Q4 29.1% · 4Q avg 24.8% · Used in QM five-star |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.2%
0.2 pts better
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | 12.3% |
17.5%
5.2 pts better
|
16.3%
4 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 10.6% · Q2 16.1% · Q3 11.5% · Q4 10.8% · 4Q avg 12.3% · Used in QM five-star |
| Percentage of long-stay residents whose need for help with daily activities has increased | 13.6% |
15.7%
2.1 pts better
|
14.9%
1.3 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 14.3% · Q2 8.5% · Q3 17.5% · Q4 14.0% · 4Q avg 13.6% · Used in QM five-star |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.5% |
0.5%
About the same
|
1.0%
0.5 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.5% · Q2 0.0% · Q3 0.5% · Q4 0.9% · 4Q avg 0.5% · Used in QM five-star |
| Percentage of long-stay residents with a urinary tract infection | 0.1% |
1.6%
1.5 pts better
|
1.7%
1.6 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.6% · 4Q avg 0.1% · Used in QM five-star |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 21.6% |
22.2%
0.6 pts better
|
19.8%
1.8 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 21.5% · Q2 19.1% · Q3 24.4% · Q4 21.3% · 4Q avg 21.6% |
| Percentage of long-stay residents with pressure ulcers | 5.7% |
5.2%
0.5 pts worse
|
5.1%
0.6 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 5.9% · Q2 6.0% · Q3 5.1% · Q4 5.6% · 4Q avg 5.7% · Used in QM five-star |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 31.1% |
74.6%
43.5 pts worse
|
81.7%
50.6 pts worse
|
Short Stay · 2024Q4-2025Q3 · Q1 41.8% · Q2 31.2% · Q3 19.3% · Q4 32.6% · 4Q avg 31.1% |
| Percentage of short-stay residents who had an outpatient emergency department visit | 14.8% |
11.7%
3.1 pts worse
|
12.0%
2.8 pts worse
|
Short Stay · 20240701-20250630 · Adjusted 14.8% · Observed 14.3% · Expected 10.8% · Used in QM five-star |
| Percentage of short-stay residents who newly received an antipsychotic medication | 3.6% |
1.2%
2.4 pts worse
|
1.6%
2 pts worse
|
Short Stay · 2024Q4-2025Q3 · Q1 4.4% · Q2 0.0% · Q3 4.3% · Q4 8.0% · 4Q avg 3.6% · Used in QM five-star |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 26.8% |
73.6%
46.8 pts worse
|
79.7%
52.9 pts worse
|
Short Stay · 2024Q3-2025Q2 · 4Q avg 26.8% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 11.3% |
22.0%
10.7 pts better
|
23.9%
12.6 pts better
|
Short Stay · 20240701-20250630 · Adjusted 11.3% · Observed 9.5% · Expected 20.0% · Used in QM five-star |
Survey summary
Top issue: Environmental (4 deficiencies)
2 fire-safety deficiencies
Top issue: Egress (1 deficiency)
Top issue: Quality of Life and Care (6 deficiencies)
0 fire-safety deficiencies
No concentrated fire-safety issue counts in this cycle.
Top issue: Administration (3 deficiencies)
13 fire-safety deficiencies
Top issue: Smoke (6 deficiencies)
Fire safety
Fire Safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2022-03-01
Fire Safety
Have proper power supply for life support equipment.
Corrected 2022-03-01
Fire Safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2017-08-31
Fire Safety
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2017-08-31
Fire Safety
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2017-08-31
Fire Safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2017-08-31
Fire Safety
Install a fire alarm system that can be heard throughout the facility.
Corrected 2017-10-31
Fire Safety
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2017-08-31
Fire Safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2017-08-31
Fire Safety
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2017-08-31
Fire Safety
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Corrected 2017-08-31
Fire Safety
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2017-08-31
Fire Safety
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2017-08-31
Fire Safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2017-08-31
Fire Safety
Install an approved automatic sprinkler system.
Corrected 2017-08-31
Inspection history
Health
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-08-30
Health
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2024-08-30
Health
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2024-08-30
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-03-24
Health
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-03-24
Health
Observe each nurse aide's job performance and give regular training.
Corrected 2023-03-24
Health
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected 2023-03-24
Health
Provide training in compliance and ethics.
Corrected 2023-03-24
Health
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Corrected 2023-03-24
Health
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2021-12-26
Health
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2021-12-26
Health
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2021-12-26
Health
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2021-12-26
Health
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2021-12-26
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-12-26
Health
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2021-12-26
Health
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2021-12-26
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-12-26
Health
Provide and implement an infection prevention and control program.
Corrected 2021-12-26
Health
Keep all essential equipment working safely.
Corrected 2021-12-26
Health
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2021-12-26
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2021-12-26
Health
Respond appropriately to all alleged violations.
Corrected 2021-12-26
Health
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2021-12-26
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-12-26
Health
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected 2021-12-26
Health
Observe each nurse aide's job performance and give regular training.
Corrected 2021-12-26
Health
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2021-12-26
Health
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2021-12-26
Health
Post nurse staffing information every day.
Corrected 2021-12-26
Health
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2019-04-06
Health
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-05-13
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2019-04-06
Health
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2019-04-06
Health
Implement a program that monitors antibiotic use.
Corrected 2019-04-06
Health
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2019-04-06
Health
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2019-04-06
Health
Keep residents' personal and medical records private and confidential.
Corrected 2019-04-06
Health
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2019-04-06
Health
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-04-06
Health
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2019-04-06
Health
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2019-04-06
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2019-04-06
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2019-05-13
Health
Provide or obtain dental services for each resident.
Corrected 2019-04-06
Health
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2019-04-06
Health
Provide and implement an infection prevention and control program.
Corrected 2019-05-13
Health
Honor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
Corrected 2017-07-14
Health
Allow residents the right to participate in the planning or revision of care and treatment.
Corrected 2017-07-14
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2017-07-14
Health
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
Corrected 2017-07-14
Health
Dispose of garbage and refuse properly.
Corrected 2017-07-14
Health
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Corrected 2017-07-14
Health
Provide housekeeping and maintenance services.
Corrected 2017-07-14
Penalties and ownership
5% Or Greater Direct Ownership Interest · Organization
Operational/Managerial Control · Individual
Operational/Managerial Control · Individual
Operational/Managerial Control · Individual
Operational/Managerial Control · Individual
Operational/Managerial Control · Individual
5% Or Greater Indirect Ownership Interest · Organization
Operational/Managerial Control · Individual
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Security Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
Operational/Managerial Control · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
Nearby options
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Norfolk, VA
1-star overall rating with 2-star inspections with $157,300 in total fines with 23 recent health deficiencies with 7 fire-safety deficiencies in the latest cycle
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