Federal inspection record · CMS data as of October 1, 2026
Friendship Haven, Inc
420 South Kenyon Road, Fort Dodge, IA · (515) 573-2121
- Certified beds
- 155
- Residents per day
- 115
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- September 1, 1996
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Iowa.
-
Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Iowa homes
Friendship Haven, Inc carries 28 inspection points. That is fewer than 56% of Iowa's 385 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Iowa: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–7 pts
- 4★ 7–21 pts
- 3★ 21–41 pts
- 2★ 41–86.5 pts
- 1★ over 86.5 pts
Bars show every rated home in Iowa by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
18 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care7D
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation5D
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Respond appropriately to all alleged violations.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service2D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure that residents are free from significant medication errors.
Nutrition and Dietary1D
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control1D
- D
Provide and implement an infection prevention and control program.
Resident Rights1D
- D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning1D
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspection history
2026-08-20
6 health deficiencies · 6 fire-safety deficiencies
Top issue: Pharmacy Service (2 deficiencies)
2025-07-03
8 health deficiencies · 3 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (5 deficiencies)
2024-08-08
4 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 49 min of nursing staff time a day, 52 min of it from a registered nurse.
This home
4 h 49 min
Iowa average
3 h 52 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 43% of nursing staff and 40% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.6 pts better | 0.8 | 1.4 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.1 pts better | 1.8 | 1.9 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine5.8 pts better | 100.0% | 94.2% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine3.3 pts better | 99.1% | 95.8% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.8 pts better | 2.1% | 3.9% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms0.1 pts better | 4.1% | 4.2% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.7 pts better | 2.7% | 4.4% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.8 pts better | 19.2% | 21.0% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medicationAbout the same | 19.8% | 19.8% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.2 pts better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened3.3 pts better | 11.9% | 15.2% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased0.9 pts better | 15.7% | 16.6% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.8 pts better | 0.6% | 1.4% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection4.3 pts worse | 6.7% | 2.4% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.3 pts worse | 28.3% | 25.0% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.5 pts better | 3.6% | 4.1% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine15.3 pts better | 99.3% | 84.0% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit1.7 pts worse | 14.7% | 13.0% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication2.1 pts better | 0.0% | 2.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine20 pts better | 94.4% | 74.4% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.4 pts worse | 21.1% | 20.7% | 23.4% |
·
Who owns and runs it
22 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Anderson, Troy | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Bemrich, Matthew | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Burns, Timothy | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Conrad, Cari | Adp Of The SNF · Individual | 0% | 1 facilities |
| Derrig, Mindy | Adp Of The SNF · Individual | 0% | 1 facilities |
| Engels, Kalleen | Corporate Officer · Individual | 0% | 1 facilities |
| Engler, John | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Fillmore, Luke | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Glasgo, Leah | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Heffernan, Lindsay | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Hotz Clark, Sharon | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Hoversten-Majewski, Erin | Adp Of The SNF · Individual | 0% | 1 facilities |
| Johnson, Matthew | Managing Control - Governing Body · Individual | 0% | 2 facilities |
| Johnson, Michelle | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Mccarville, Mitch | Adp Of The SNF · Individual | 0% | 1 facilities |
| Nanninga, Melissa | Adp Of The SNF · Individual | 0% | 1 facilities |
| Osborne Stubbs, Ricki | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Singer, Robert | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Thorson, Julie | Corporate Officer · Individual | 0% | 1 facilities |
| Thorson, Julie | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Wallace, Lincoln | Adp Of The SNF · Individual | 0% | 2 facilities |
| Whaley, Linda | Managing Control - Governing Body · Individual | 0% | 1 facilities |
·
Fire safety
12 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke7F
- F
Inspect, test, and maintain automatic sprinkler systems.
- E
Have properly installed hallway dispensers for alcohol-based hand rub.
- F
Inspect, test, and maintain automatic sprinkler systems.
- F
Install corridor and hallway doors that block smoke.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D
Install corridor and hallway doors that block smoke.
Emergency Preparedness2F
- F
Develop Emergency Preparedness policies and procedures.
- F
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems2F
- F
Ensure proper usage of power strips and extension cords.
- E
Ensure proper usage of power strips and extension cords.
Miscellaneous1F
- F
Have restrictions on the use of highly flammable decorations.
·
Other homes nearby
-
Marian Home
Fort Dodge, IA
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 58 min
- Fines
- $0
-
Fort Dodge Health and Rehabilitation
Fort Dodge, IA · The Ensign Group
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 8 min
- Fines
- $166,043
-
Grandview Health Care Center
Dayton, IA
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 2 h 58 min
- Fines
- $0