Federal inspection record · CMS data as of October 1, 2026
Five Oaks Rehabilitation and Care Center
413 Winecoff School Road, Concord, NC · (704) 788-2131
- Certified beds
- 160
- Residents per day
- 153
- Ownership
- For-Profit
- Chain
- Venza Care Management
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- December 1, 1978
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in North Carolina.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among North Carolina homes
Five Oaks Rehabilitation and Care Center carries 43.75 inspection points. That is fewer than 38% of North Carolina's 415 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in North Carolina: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–4 pts
- 4★ 4–15 pts
- 3★ 15–35 pts
- 2★ 35–73.5 pts
- 1★ over 73.5 pts
Bars show every rated home in North Carolina by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
14 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (3)
-
J
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
G
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
G
Provide safe, appropriate pain management for a resident who requires such services.
Everything else, by area of care
Quality of Life and Care3D
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D
Assist a resident in gaining access to vision and hearing services.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control2E
- E
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Pharmacy Service2E
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning2D
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- B
Ensure each resident receives an accurate assessment.
Resident Rights1D
- D
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Administration1B
- B
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspection history
2026-03-16
2 health deficiencies · 0 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2025-03-05
8 health deficiencies · 1 fire-safety deficiencies
Top issue: Quality of Life and Care (4 deficiencies)
2023-09-14
4 health deficiencies · 9 fire-safety deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 47 min of nursing staff time a day, 20 min of it from a registered nurse.
This home
3 h 47 min
North Carolina average
3 h 52 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 54% of nursing staff and 13% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$17,345 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-03-05 | Fine | $17,345 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.4 pts worse | 2.1 | 1.7 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.5 pts better | 1.2 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4.5 pts better | 96.9% | 92.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2 pts better | 96.7% | 94.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.6 pts better | 2.8% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms5.2 pts better | 1.6% | 6.8% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.8 pts better | 6.3% | 7.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication4.8 pts worse | 25.9% | 21.1% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication7.6 pts better | 6.3% | 13.9% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened9 pts better | 7.6% | 16.6% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased6.7 pts better | 8.3% | 15.0% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.5 pts better | 0.1% | 0.6% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.8 pts better | 1.3% | 2.1% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence6.5 pts better | 13.4% | 19.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.7 pts worse | 6.1% | 5.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine3.3 pts better | 84.8% | 81.5% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit4.5 pts better | 8.2% | 12.7% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.2 pts worse | 1.6% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine7.6 pts worse | 73.5% | 81.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.6 pts better | 21.6% | 22.2% | 23.4% |
·
Who owns and runs it
28 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Fh SNF Operations Holding LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 2 facilities |
| Blake, Jeffrey | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Blake, Jeffrey | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Blake, Jeffrey | Adp Of The SNF · Individual | 0% | 1 facilities |
| Ch Fh Holding LLC | Indirect Ownership Interest · Organization | 0% | 2 facilities |
| Cw Fh Holdings LLC | Indirect Ownership Interest · Organization | 0% | 2 facilities |
| Fh Opco Manager LLC | Operational/Managerial Control · Organization | 0% | 2 facilities |
| Fh Opco Manager LLC | Adp Of The SNF · Organization | 0% | 2 facilities |
| Goodman, Menucha | Managing Control - Governing Body · Individual | 0% | 27 facilities |
| Goodman, Menucha | Corporate Officer · Individual | 0% | 27 facilities |
| Goodman, Menucha | Operational/Managerial Control · Individual | 0% | 27 facilities |
| Hall, George | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Hall, George | Adp Of The SNF · Individual | 0% | 3 facilities |
| Hall- Thickman, Karen | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Hall- Thickman, Karen | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Hall- Thickman, Karen | Adp Of The SNF · Individual | 0% | 3 facilities |
| Herzka, Yisroel | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 75 facilities |
| Melb Opco Manager LLC | Operational/Managerial Control · Organization | 0% | 17 facilities |
| Melb Opco Manager LLC | Adp Of The SNF · Organization | 0% | 17 facilities |
| Se SNF Associates LLC | Indirect Ownership Interest · Organization | 0% | 5 facilities |
| Se SNF Associates Trust | Indirect Ownership Interest · Organization | 0% | 5 facilities |
| Se SNF Holdings LLC | Indirect Ownership Interest · Organization | 0% | 5 facilities |
| Se SNF Holdings Trust | Indirect Ownership Interest · Organization | 0% | 5 facilities |
| Spruill, Christal | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Spruill, Christal | Adp Of The SNF · Individual | 0% | 3 facilities |
| Strauss, Susan | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 26 facilities |
| Vertex Financial Services LLC | Operational/Managerial Control · Organization | 0% | 18 facilities |
| Vertex Financial Services LLC | Adp Of The SNF · Organization | 0% | 18 facilities |
·
Fire safety
10 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke3F
- D
Inspect, test, and maintain automatic sprinkler systems.
- F
Inspect, test, and maintain automatic sprinkler systems.
- D
Have approved installation, maintenance and testing program for fire alarm systems.
Egress2F
- F
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D
Have properly located and lighted "Exit" signs.
Services2F
- F
Have properly installed electrical wiring and gas equipment.
- D
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous2F
- F
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
- D
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems1F
- F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
·
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