Indianapolis, IN

Evergreen Crossing And The Lofts

1-star overall rating with 1-star inspections with 15 recent health deficiencies with 6 fire-safety deficiencies in the latest cycle

5404 Georgetown Road, Indianapolis, IN

(317) 291-5404

Compare this facility

Overall

1 / 5

CMS overall stars

Health inspections

1 / 5

Survey and complaint cycles

Staffing

2 / 5

RN + nurse staffing

Quality measures

4 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

109

Certified beds

Average residents

98

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Communicare Health

Operator or chain grouping

Approved since

2014-12-11

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

122 facilities

Chain averages 3 overall / 2 health / 2 staffing / 4 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.60

Registered nurse staffing · state 0.66 · national 0.68

LPN hours / resident day

0.82

Licensed practical nurse staffing · state 0.77 · national 0.87

Aide hours / resident day

2.17

Nurse aide staffing · state 2.27 · national 2.35

Total nurse hours

3.60

All reported nurse hours · state 3.71 · national 3.89

Licensed hours

1.42

RN + LPN hours · state 1.44 · national 1.54

Weekend hours

3.08

Weekend nurse staffing · state 3.24 · national 3.43

Weekend RN hours

0.35

Weekend registered nurse coverage · state 0.45 · national 0.47

Physical therapist

0.05

Reported PT staffing · state 0.06 · national 0.07

Adjusted RN hours

0.54

CMS adjusted RN staffing hours

Adjusted total hours

3.25

CMS adjusted total nurse staffing hours

Case-mix index

1.51

Higher values indicate more complex resident acuity

RN turnover

54%

Annual RN turnover · state 42% · national 45%

Total nurse turnover

46%

Annual nurse turnover · state 47% · national 46%

SNF VBP

Value-based purchasing

Program rank

8,172

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

27.59

Composite VBP score used to determine payment impact.

Payment multiplier

0.9846

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

5.51

Baseline 21.09% · Performance 18.88% · Measure score 5.51 · Achievement 5.51 · Improvement 4.96

Healthcare-associated infections

2.26

Baseline 7.03% · Performance 7.16% · Measure score 2.26 · Achievement 2.26 · Improvement 0

Total nurse turnover

2.30

Baseline 53.06% · Performance 54.29% · Measure score 2.30 · Achievement 2.30 · Improvement 0

Adjusted total nurse staffing

0.97

Baseline 2.63 hours · Performance 3.09 hours · Measure score 0.97 · Achievement 0 · Improvement 0.97

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission 11.14%
10.72%
0.4 pts worse
No Different than the National Rate · Eligible stays 72 · Observed rate 16.67% · Lower 95% interval 8.61%
Discharge to community 52.49%
50.57%
1.9 pts better
No Different than the National Rate · Eligible stays 66 · Observed rate 40.91% · Lower 95% interval 36.37%
Medicare spending per beneficiary 1.13
1.02
0.1 pts worse
Drug regimen review with follow-up 100%
95.27%
4.7 pts better
Numerator 34 · Denominator 34
Falls with major injury 0%
0.77%
0.8 pts better
Numerator 0 · Denominator 34
Discharge self-care score 40%
53.69%
13.7 pts worse
Numerator 8 · Denominator 20
Discharge mobility score 35%
50.94%
15.9 pts worse
Numerator 7 · Denominator 20
Pressure ulcers or injuries, new or worsened 2.94%
2.29%
0.6 pts worse
Numerator 1 · Denominator 34 · Adjusted rate 2.37%
Healthcare-associated infections requiring hospitalization 7.16%
7.12%
About the same
No Different than the National Rate · Eligible stays 33 · Observed rate 9.09% · Lower 95% interval 3.43%
Staff COVID-19 vaccination coverage 0%
8.2%
8.2 pts worse
Numerator 0 · Denominator 108
Staff flu vaccination coverage 2.99%
42%
39 pts worse
Numerator 4 · Denominator 134
Discharge function score 35%
56.45%
21.5 pts worse
Numerator 7 · Denominator 20
Transfer of health information to provider Not Available
95.95%
Numerator Not Available · Denominator 16 · Too few residents or stays to report publicly.
Transfer of health information to patient Not Available
96.28%
Numerator Not Available · Denominator 10 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date Not Available
25.2%
Numerator Not Available · Denominator 16 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 73.3%
93.6%
20.3 pts worse
93.4%
20.1 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 50.6% · Q2 78.5% · Q3 81.9% · Q4 82.1% · 4Q avg 73.3%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 91.0%
95.4%
4.4 pts worse
95.5%
4.5 pts worse
Long Stay · 2024Q3-2025Q2 · 4Q avg 91.0%
Percentage of long-stay residents experiencing one or more falls with major injury 0.3%
3.8%
3.5 pts better
3.3%
3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 1.2% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.3% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 49.2%
24.6%
24.6 pts worse
11.4%
37.8 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 59.2% · Q2 60.3% · Q3 41.3% · Q4 36.8% · 4Q avg 49.2%
Percentage of long-stay residents who lose too much weight 8.1%
5.6%
2.5 pts worse
5.4%
2.7 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 5.0% · Q2 6.6% · Q3 14.6% · Q4 6.0% · 4Q avg 8.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 11.2%
23.5%
12.3 pts better
19.6%
8.4 pts better
Long Stay · 2024Q4-2025Q3 · Q1 6.2% · Q2 6.5% · Q3 13.4% · Q4 18.1% · 4Q avg 11.2%
Percentage of long-stay residents who received an antipsychotic medication 8.8%
14.8%
6 pts better
16.7%
7.9 pts better
Long Stay · 2024Q4-2025Q3 · Q1 8.3% · Q2 8.0% · Q3 7.3% · Q4 11.5% · 4Q avg 8.8% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.0%
About the same
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 5.5%
13.3%
7.8 pts better
16.3%
10.8 pts better
Long Stay · 2024Q4-2025Q3 · Q1 8.2% · Q2 9.3% · Q3 3.9% · Q4 0.0% · 4Q avg 5.5% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 5.3%
11.7%
6.4 pts better
14.9%
9.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 5.3% · Q2 7.0% · Q3 5.1% · Q4 3.8% · 4Q avg 5.3% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.0%
0.4%
0.4 pts better
1.0%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 0.6%
1.2%
0.6 pts better
1.7%
1.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 1.2% · Q2 0.0% · Q3 1.2% · Q4 0.0% · 4Q avg 0.6% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 29.5%
24.2%
5.3 pts worse
19.8%
9.7 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 28.6% · Q2 35.4% · Q3 25.9% · Q4 28.6% · 4Q avg 29.5%
Percentage of long-stay residents with pressure ulcers 6.2%
4.1%
2.1 pts worse
5.1%
1.1 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 9.4% · Q2 7.9% · Q3 3.3% · Q4 4.2% · 4Q avg 6.2% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 25.7%
81.6%
55.9 pts worse
81.7%
56 pts worse
Short Stay · 2024Q4-2025Q3 · Q1 14.9% · Q2 28.8% · Q3 34.2% · Q4 24.2% · 4Q avg 25.7%
Percentage of short-stay residents who had an outpatient emergency department visit 24.0%
10.5%
13.5 pts worse
12.0%
12 pts worse
Short Stay · 20240701-20250630 · Adjusted 24.0% · Observed 28.0% · Expected 13.0% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication 0.7%
1.3%
0.6 pts better
1.6%
0.9 pts better
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.4% · Q3 1.3% · Q4 0.0% · 4Q avg 0.7% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 42.1%
79.0%
36.9 pts worse
79.7%
37.6 pts worse
Short Stay · 2024Q3-2025Q2 · 4Q avg 42.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission 29.1%
22.4%
6.7 pts worse
23.9%
5.2 pts worse
Short Stay · 20240701-20250630 · Adjusted 29.1% · Observed 36.0% · Expected 29.5% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-02-28 · Fire 2025-02-28

15 health deficiencies

Top issue: Quality of Life and Care (4 deficiencies)

6 fire-safety deficiencies

Top issue: Smoke (3 deficiencies)

Cycle 2 Health 2023-12-15 · Fire 2023-12-15

7 health deficiencies

Top issue: Quality of Life and Care (3 deficiencies)

1 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Cycle 3 Health 2023-07-31 · Fire 2023-07-31

9 health deficiencies

Top issue: Quality of Life and Care (4 deficiencies)

3 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2025-02-28

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-18

F · Potential for more than minimal harm 2025-02-28

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-04-15

F · Potential for more than minimal harm 2025-02-28

K914 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2025-04-09

E · Potential for more than minimal harm 2025-02-28

K324 · Smoke Deficiencies

Fire Safety

Provide properly protected cooking facilities.

Corrected 2025-04-09

E · Potential for more than minimal harm 2025-02-28

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2025-04-02

E · Potential for more than minimal harm 2025-02-28

K511 · Services Deficiencies

Fire Safety

Have properly installed electrical wiring and gas equipment.

Corrected 2025-04-07

F · Potential for more than minimal harm 2023-12-15

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-01-25

F · Potential for more than minimal harm 2023-07-31

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-09-08

F · Potential for more than minimal harm 2023-07-31

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2023-09-08

F · Potential for more than minimal harm 2023-07-31

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-09-08

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-12-31

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-02-06

D · Potential for more than minimal harm 2025-12-31

F760 · Pharmacy Service Deficiencies

Health

Ensure that residents are free from significant medication errors.

Corrected 2026-02-06

G · Actual harm 2025-11-14

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Not marked corrected

D · Potential for more than minimal harm 2025-11-14

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Not marked corrected

E · Potential for more than minimal harm 2025-08-11

F558 · Resident Rights Deficiencies

Health

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-09-30

E · Potential for more than minimal harm 2025-08-11

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-09-30

E · Potential for more than minimal harm 2025-08-11

F921 · Environmental Deficiencies

Health

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-09-30

E · Potential for more than minimal harm 2025-08-11

F925 · Environmental Deficiencies

Health

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-09-30

D · Potential for more than minimal harm 2025-08-11

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-30

D · Potential for more than minimal harm 2025-02-28

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-25

D · Potential for more than minimal harm 2025-02-28

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-03-25

D · Potential for more than minimal harm 2025-02-28

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-25

D · Potential for more than minimal harm 2025-02-28

F692 · Quality of Life and Care Deficiencies

Health

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-03-25

D · Potential for more than minimal harm 2025-02-28

F757 · Pharmacy Service Deficiencies

Health

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-03-25

D · Potential for more than minimal harm 2025-02-28

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-03-25

D · Potential for more than minimal harm 2024-11-15

F580 · Resident Rights Deficiencies

Health

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-23

D · Potential for more than minimal harm 2024-11-15

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-12-23

D · Potential for more than minimal harm 2024-03-06

F661 · Resident Assessment and Care Planning Deficiencies

Health

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2024-03-11

D · Potential for more than minimal harm 2024-02-07

F585 · Resident Rights Deficiencies

Health

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-02-28

E · Potential for more than minimal harm 2023-12-15

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-01-16

E · Potential for more than minimal harm 2023-12-15

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-01-16

D · Potential for more than minimal harm 2023-12-15

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-01-16

D · Potential for more than minimal harm 2023-12-15

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-01-16

D · Potential for more than minimal harm 2023-12-15

F803 · Nutrition and Dietary Deficiencies

Health

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-01-16

E · Potential for more than minimal harm 2023-07-31

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-05

D · Potential for more than minimal harm 2023-07-31

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-09-05

D · Potential for more than minimal harm 2023-07-31

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-09-05

D · Potential for more than minimal harm 2023-07-31

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-09-05

D · Potential for more than minimal harm 2023-07-31

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-09-05

D · Potential for more than minimal harm 2023-07-31

F699 · Quality of Life and Care Deficiencies

Health

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2023-09-05

D · Potential for more than minimal harm 2023-07-31

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-09-05

Penalties and ownership

What sits behind the stars

Ownership

Hancock Regional Hospital

5% Or Greater Direct Ownership Interest · Organization

100% 28 facilities 2018-11-14
Georgetown Mgt Co LLC

Operational/Managerial Control · Organization

0% 1 facilities 2017-09-01
Long, Steven

Operational/Managerial Control · Individual

0% 28 facilities 2018-11-14
Mustaklem, Marwan

Operational/Managerial Control · Individual

0% 14 facilities 2022-07-20
Odenthal, Richard

Operational/Managerial Control · Individual

0% 20 facilities 2017-09-01
Spall, Amanda

Operational/Managerial Control · Individual

0% 1 facilities 2015-02-19

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Health
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Staffing
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Fines
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