Federal inspection record · CMS data as of October 1, 2026
D'Youville Senior Care
981 Varnum Avenue, Lowell, MA · (978) 458-4083
- Certified beds
- 208
- Residents per day
- 200
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- July 1, 1990
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Massachusetts.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Massachusetts homes
D'Youville Senior Care carries 87 inspection points. That is fewer than 14% of Massachusetts's 339 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Massachusetts: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–6 pts
- 4★ 6–24 pts
- 3★ 24–41 pts
- 2★ 41–76 pts
- 1★ over 76 pts
Bars show every rated home in Massachusetts by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
41 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care11E
- E
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide appropriate foot care.
- D
Provide enough food/fluids to maintain a resident's health.
- D
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Provide or obtain dental services for each resident.
- D
Provide appropriate foot care.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Assist a resident in gaining access to vision and hearing services.
- D
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning10D
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights5D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- D
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
- D
Allow residents to self-administer drugs if determined clinically appropriate.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary5E
- D
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
- D
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
- D
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Pharmacy Service4E
- D
Ensure that residents are free from significant medication errors.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation3D
- D
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Infection Control2E
- E
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Nursing and Physician Services1D
- D
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspection history
2026-04-15
22 health deficiencies · 5 fire-safety deficiencies
Top issue: Quality of Life and Care (8 deficiencies)
2025-04-11
9 health deficiencies · 8 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (4 deficiencies)
2024-05-31
10 health deficiencies · 0 fire-safety deficiencies
Top issue: Nutrition and Dietary (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 46 min of nursing staff time a day, 16 min of it from a registered nurse.
This home
3 h 46 min
Massachusetts average
3 h 56 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 33% of nursing staff and 35% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident daysAbout the same | 1.8 | 1.8 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.3 pts worse | 1.7 | 1.4 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine0.3 pts worse | 92.6% | 92.9% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.4 pts better | 97.9% | 93.5% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.9 pts worse | 4.3% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms16.6 pts better | 0.8% | 17.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight2.5 pts better | 2.5% | 5.0% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication3.1 pts worse | 22.6% | 19.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication0.3 pts worse | 21.8% | 21.5% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened5.5 pts better | 8.4% | 13.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased9.3 pts better | 6.5% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.4 pts better | 0.3% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1 pts better | 0.7% | 1.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.5 pts worse | 23.9% | 20.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.9 pts worse | 5.1% | 4.2% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine12.1 pts better | 91.0% | 78.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.6 pts worse | 14.4% | 11.8% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.8 pts better | 0.6% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine8.9 pts better | 87.0% | 78.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission4.3 pts worse | 30.0% | 25.7% | 23.4% |
·
Who owns and runs it
30 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Altenweg, Mark | W-2 Managing Employee · Individual | 0% | 3 facilities |
| Altenweg, Mark | Corporate Director · Individual | 0% | 3 facilities |
| Altenweg, Mark | Corporate Officer · Individual | 0% | 3 facilities |
| Altenweg, Mark | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Archambault, Jeanne | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Bresnick, Louis | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Brown, Thomas | Operational/Managerial Control · Individual | 0% | 4 facilities |
| Clermont, Joaseph | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Cochran, Mark | Operational/Managerial Control · Individual | 0% | 2 facilities |
| D'youville Leadership Solutions, Inc | Operational/Managerial Control · Organization | 0% | 2 facilities |
| Ferrick, Michael | W-2 Managing Employee · Individual | 0% | 1 facilities |
| Ferrick, Michael | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Frechette, Gerard | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Gori, Peter | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Harden, Diane | W-2 Managing Employee · Individual | 0% | 1 facilities |
| Hoey, Amy | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Howard, Carol | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Knight, Margaret | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Larochelle, Steven | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Leblanc, Pauline | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Linnehan, James | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Malo, Prescille | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Martin, William | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Prendergast, Naomi | W-2 Managing Employee · Individual | 0% | 2 facilities |
| Prendergast, Naomi | Corporate Director · Individual | 0% | 2 facilities |
| Prendergast, Naomi | Corporate Officer · Individual | 0% | 2 facilities |
| Prendergast, Naomi | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Ramirez, Judith | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Sutcliffe, Arthur | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Young, Robert | Operational/Managerial Control · Individual | 0% | 2 facilities |
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Fire safety
13 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke6F
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D
Inspect, test, and maintain automatic sprinkler systems.
- C
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F
Have an enclosure around a vertical opening shaft.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems3E
- E
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
- E
Meet requirements for the installation and maintenance of electrical systems.
- D
Have generator or other power source capable of supplying service within 10 seconds.
Construction2F
- E
Use approved construction type or materials.
- F
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress1F
- F
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous1F
- F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
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Other homes nearby
-
Northwood Rehabilitation & Health Care Center
Lowell, MA · Athena Healthcare Systems
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 2 h 50 min
- Fines
- $85,178
-
D'youville Care For Advanced Therapy
Lowell, MA · Carmelite Sisters For The Aged And Infirmed
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 5 h 31 min
- Fines
- $0
-
Fairhaven Healthcare Center
Lowell, MA · Lme Family Holdings
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 27 min
- Fines
- $15,030