Coal Grove, OH

Crystal Care Of Coal Grove

3-star overall rating with 3-star inspections with $159,708 in total fines with 5 recent health deficiencies with 4 fire-safety deficiencies in the latest cycle

813 1/2 Marion Pike, Coal Grove, OH

(740) 532-0449

Compare this facility

Overall

3 / 5

CMS overall stars

Health inspections

3 / 5

Survey and complaint cycles

Staffing

1 / 5

RN + nurse staffing

Quality measures

5 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

Certified beds

Average residents

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Hillstone Healthcare

Operator or chain grouping

Approved since

2000-08-10

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

14 facilities

Chain averages 3 overall / 3 health / 2 staffing / 5 quality stars

Changed ownership

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.47

Registered nurse staffing · state 0.63 · national 0.68

LPN hours / resident day

0.73

Licensed practical nurse staffing · state 0.96 · national 0.87

Aide hours / resident day

1.92

Nurse aide staffing · state 2.14 · national 2.35

Total nurse hours

3.11

All reported nurse hours · state 3.72 · national 3.89

Licensed hours

1.19

RN + LPN hours · state 1.59 · national 1.54

Weekend hours

2.86

Weekend nurse staffing · state 3.29 · national 3.43

Weekend RN hours

0.29

Weekend registered nurse coverage · state 0.41 · national 0.47

Physical therapist

0.01

Reported PT staffing · state 0.05 · national 0.07

Adjusted RN hours

0.43

CMS adjusted RN staffing hours

Adjusted total hours

2.90

CMS adjusted total nurse staffing hours

Case-mix index

1.47

Higher values indicate more complex resident acuity

RN turnover

50%

Annual RN turnover · state 47% · national 45%

Total nurse turnover

47%

Annual nurse turnover · state 50% · national 46%

SNF VBP

Value-based purchasing

Program rank

13,630

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

2.66

Composite VBP score used to determine payment impact.

Payment multiplier

0.9804

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Healthcare-associated infections

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Total nurse turnover

Baseline 65.00% · Performance 72.34% · Measure score 0 · Achievement 0 · Improvement 0

Adjusted total nurse staffing

0.53

Baseline 2.45 hours · Performance 2.79 hours · Measure score 0.53 · Achievement 0 · Improvement 0.53

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	12.03%	10.72% 1.3 pts worse	No Different than the National Rate · Eligible stays 32 · Observed rate 21.88% · Lower 95% interval 8.5%
Discharge to community	Not Available	50.57%	Not Available · Eligible stays 14 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Medicare spending per beneficiary	1.03	1.02 About the same
Drug regimen review with follow-up	Not Available	95.27%	Numerator Not Available · Denominator 18 · Too few residents or stays to report publicly.
Falls with major injury	Not Available	0.77%	Numerator Not Available · Denominator 18 · Too few residents or stays to report publicly.
Discharge self-care score	Not Available	53.69%	Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly.
Discharge mobility score	Not Available	50.94%	Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly.
Pressure ulcers or injuries, new or worsened	Not Available	2.29%	Numerator Not Available · Denominator 18 · Adjusted rate Not Available · Too few residents or stays to report publicly.
Healthcare-associated infections requiring hospitalization	Not Available	7.12%	Not Available · Eligible stays 14 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Staff COVID-19 vaccination coverage	1.15%	8.2% 7 pts worse	Numerator 1 · Denominator 87
Staff flu vaccination coverage	4.94%	42% 37.1 pts worse	Numerator 4 · Denominator 81
Discharge function score	Not Available	56.45%	Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly.
Transfer of health information to provider	Not Available	95.95%	Numerator Not Available · Denominator 2 · Too few residents or stays to report publicly.
Transfer of health information to patient	Not Available	96.28%	Numerator Not Available · Denominator 1 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date	Not Available	25.2%	Numerator Not Available · Denominator 8 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.6	1.8 0.2 pts better	1.9 0.3 pts better	Long Stay · 20240701-20250630 · Adjusted 1.6 · Observed 1.4 · Expected 1.6 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	1.9	1.8 0.1 pts worse	1.8 0.1 pts worse	Long Stay · 20240701-20250630 · Adjusted 1.9 · Observed 1.9 · Expected 1.7 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	93.3%	92.4% 0.9 pts better	93.4% 0.1 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 81.8% · Q2 96.2% · Q3 100.0% · Q4 96.1% · 4Q avg 93.3%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	96.5%	94.5% 2 pts better	95.5% 1 pts better	Long Stay · 2024Q3-2025Q2 · 4Q avg 96.5%
Percentage of long-stay residents experiencing one or more falls with major injury	4.8%	3.3% 1.5 pts worse	3.3% 1.5 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 9.1% · Q2 5.7% · Q3 2.0% · Q4 2.0% · 4Q avg 4.8% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	25.4%	26.1% 0.7 pts better	11.4% 14 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 27.1% · Q2 27.7% · Q3 25.6% · Q4 20.9% · 4Q avg 25.4%
Percentage of long-stay residents who lose too much weight	6.3%	6.2% 0.1 pts worse	5.4% 0.9 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 2.2% · Q2 8.7% · Q3 7.0% · Q4 7.5% · 4Q avg 6.3%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	53.1%	25.4% 27.7 pts worse	19.6% 33.5 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 50.0% · Q2 48.9% · Q3 56.8% · Q4 57.5% · 4Q avg 53.1%
Percentage of long-stay residents who received an antipsychotic medication	10.9%	11.5% 0.6 pts better	16.7% 5.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 10.3% · Q2 10.3% · Q3 6.5% · Q4 16.7% · 4Q avg 10.9% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	0.0%	0.1% 0.1 pts better	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened	5.0%	7.7% 2.7 pts better	16.3% 11.3 pts better	Long Stay · 2024Q4-2025Q3 · Q1 6.0% · Q2 9.5% · Q3 0.0% · Q4 4.4% · 4Q avg 5.0% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased	5.2%	6.2% 1 pts better	14.9% 9.7 pts better	Long Stay · 2024Q4-2025Q3 · Q1 2.3% · Q2 8.7% · Q3 6.8% · Q4 2.5% · 4Q avg 5.2% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.0%	0.2% 0.2 pts better	1.0% 1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	0.5%	0.5% About the same	1.7% 1.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.9% · Q3 0.0% · Q4 0.0% · 4Q avg 0.5% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	6.9%	21.7% 14.8 pts better	19.8% 12.9 pts better	Long Stay · 2024Q4-2025Q3 · Q1 3.8% · Q2 1.9% · Q3 7.7% · Q4 14.7% · 4Q avg 6.9%
Percentage of long-stay residents with pressure ulcers	3.7%	3.7% About the same	5.1% 1.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.8% · Q2 6.5% · Q3 4.6% · Q4 1.8% · 4Q avg 3.7% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	66.7%	78.1% 11.4 pts worse	81.7% 15 pts worse	Short Stay · 2024Q4-2025Q3 · 4Q avg 66.7%
Percentage of short-stay residents who newly received an antipsychotic medication	0.0%	1.2% 1.2 pts better	1.6% 1.6 pts better	Short Stay · 2024Q4-2025Q3 · 4Q avg 0.0% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-09-11 · Fire 2025-09-11

5 health deficiencies

Top issue: Pharmacy Service (2 deficiencies)

4 fire-safety deficiencies

Top issue: Egress (2 deficiencies)

Cycle 2 Health 2023-10-19 · Fire 2023-10-19

12 health deficiencies

Top issue: Quality of Life and Care (5 deficiencies)

1 fire-safety deficiencies

Top issue: Smoke (1 deficiency)

Cycle 3 Health 2021-12-07 · Fire 2021-12-07

8 health deficiencies

Top issue: Pharmacy Service (3 deficiencies)

3 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2025-09-11

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-10-08

E · Potential for more than minimal harm 2025-09-11

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-10-08

E · Potential for more than minimal harm 2025-09-11

K293 · Egress Deficiencies

Fire Safety

Have properly located and lighted "Exit" signs.

Corrected 2025-10-08

E · Potential for more than minimal harm 2025-09-11

K915 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper power supply for life support equipment.

Corrected 2025-10-08

E · Potential for more than minimal harm 2023-10-19

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2023-11-08

F · Potential for more than minimal harm 2021-12-07

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-01-06

F · Potential for more than minimal harm 2021-12-07

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-01-06

F · Potential for more than minimal harm 2021-12-07

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2022-01-06

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-09-11

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-10-08

D · Potential for more than minimal harm 2025-09-11

F697 · Quality of Life and Care Deficiencies

Health

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-10-08

D · Potential for more than minimal harm 2025-09-11

F699 · Quality of Life and Care Deficiencies

Health

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-10-08

D · Potential for more than minimal harm 2025-09-11

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-10-08

D · Potential for more than minimal harm 2025-09-11

F757 · Pharmacy Service Deficiencies

Health

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-10-08

D · Potential for more than minimal harm 2024-03-26

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-04-16

D · Potential for more than minimal harm 2024-03-26

F725 · Nursing and Physician Services Deficiencies

Health

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-04-16

J · Immediate jeopardy 2024-03-04

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-04-16

E · Potential for more than minimal harm 2023-10-19

F758 · Pharmacy Service Deficiencies

Health

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-11-08

E · Potential for more than minimal harm 2023-10-19

F881 · Infection Control Deficiencies

Health

Implement a program that monitors antibiotic use.

Corrected 2023-11-08

E · Potential for more than minimal harm 2023-10-19

F883 · Infection Control Deficiencies

Health

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2023-11-08

D · Potential for more than minimal harm 2023-10-19

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-11-08

D · Potential for more than minimal harm 2023-10-19

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-11-08

D · Potential for more than minimal harm 2023-10-19

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-11-08

D · Potential for more than minimal harm 2023-10-19

F692 · Quality of Life and Care Deficiencies

Health

Provide enough food/fluids to maintain a resident's health.

Corrected 2023-11-08

D · Potential for more than minimal harm 2023-10-19

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-11-08

D · Potential for more than minimal harm 2023-10-19