Federal inspection record · CMS data as of October 1, 2026

Country Health

2304 C R 3000 N, Gifford, IL · (217) 568-7362

  • Cited for abuse (CMS abuse icon)

CMS overall rating

2 of 5

Compare with a nearby home →
Certified beds
89
Residents per day
85
Ownership
Non-Profit
Chain
Heritage Operations Group
Medicare / Medicaid
Medicare + Medicaid
Certified since
March 1, 1992

1

How this home got 2 stars

The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.

  1. Health inspections

    starting point

    Everything starts from what state inspectors found on site. This is a ranking against other homes in Illinois.

  2. Staffing

    no change

    Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.

  3. Quality measures

    no change

    Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.

  4. Overall

    2 of 5

    Matches the rating CMS publishes on Care Compare.

This home carries CMS's abuse icon, which caps its inspection rating at 2 stars and so its overall rating at 4.

2

Where it sits among Illinois homes

Country Health carries 166 inspection points. That is fewer than 30% of Illinois's 659 rated homes.

5★4★3★2★1★+20 homes above 459.7505102550100200400inspection points → fewer is better on the leftThis home · 166 pts · 2★

Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Illinois: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.

  • 5★ 0–31 pts
  • 4★ 31–73 pts
  • 3★ 73–120.25 pts
  • 2★ 120.25–219 pts
  • 1★ over 219 pts

Bars show every rated home in Illinois by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.

3

What inspectors found

50 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.

One resident or a fewA patternWidespread

Immediate jeopardyResidents at risk of serious injury or death

J 0 50 pts
K 0 100 pts
L 0 150 pts

Actual harmA resident was hurt

G 8 20 pts
H 0 35 pts
I 0 45 pts

Potential for harmNo one was hurt, but could have been

D 27 4 pts
E 12 8 pts
F 3 16 pts

Minimal harmPaperwork-level problems

A 0 0 pts
B 0 0 pts
C 0 0 pts

Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.

Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.

Harm and immediate-jeopardy citations (8)

  1. G

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    April 22, 2026 · Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · F600 · Corrected June 11, 2026

  2. G

    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    April 22, 2026 · Complaint inspection · Quality of Life and Care · F742 · Corrected May 8, 2026

  3. G

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    October 21, 2025 · Complaint inspection · Quality of Life and Care · F689 · Corrected November 3, 2025

  4. G

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    December 11, 2024 · Complaint inspection · Quality of Life and Care · F689 · Corrected January 2, 2025

  5. G

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    October 23, 2024 · Standard inspection · Quality of Life and Care · F686 · Corrected November 15, 2024

  6. G

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    October 23, 2024 · Complaint inspection · Quality of Life and Care · F689 · Corrected January 2, 2025

  7. G

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    September 13, 2023 · Standard inspection · Quality of Life and Care · F684 · Corrected October 16, 2023

  8. G

    Provide enough food/fluids to maintain a resident's health.

    September 13, 2023 · Standard inspection · Quality of Life and Care · F692 · Corrected October 25, 2023

Everything else, by area of care

Quality of Life and Care14D
  1. D

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    May 26, 2026 · Complaint · F689 · Corrected June 11, 2026

  2. D

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    May 26, 2026 · Complaint · F690 · Corrected June 11, 2026

  3. D

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    April 22, 2026 · Complaint · F686 · Corrected May 8, 2026

  4. D

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    September 24, 2025 · Standard · F690 · Corrected October 10, 2025

  5. D

    Provide enough food/fluids to maintain a resident's health.

    September 24, 2025 · Standard · F692 · Corrected October 10, 2025

  6. D

    Provide safe and appropriate respiratory care for a resident when needed.

    September 24, 2025 · Standard · F695 · Corrected October 10, 2025

  7. D

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    April 21, 2025 · Complaint · F689 · Corrected May 7, 2025

  8. D

    Assist a resident in gaining access to vision and hearing services.

    October 23, 2024 · Standard · F685 · Corrected November 15, 2024

  9. D

    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    October 23, 2024 · Standard · F693 · Corrected November 15, 2024

  10. D

    Provide safe and appropriate respiratory care for a resident when needed.

    October 23, 2024 · Standard · F695 · Corrected November 15, 2024

  11. D

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    September 13, 2023 · Standard · F686 · Corrected October 16, 2023

  12. D

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    September 13, 2023 · Standard · F689 · Corrected October 25, 2023

  13. D

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    September 13, 2023 · Standard · F690 · Corrected October 25, 2023

  14. D

    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    September 13, 2023 · Standard · F693 · Corrected October 16, 2023

Freedom from Abuse, Neglect, and Exploitation9E
  1. E

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    May 26, 2026 · Complaint · F609 · Corrected June 11, 2026

  2. E

    Respond appropriately to all alleged violations.

    May 26, 2026 · Complaint · F610 · Corrected June 11, 2026

  3. D

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    May 26, 2026 · Complaint · F600 · Corrected June 11, 2026

  4. D

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    September 24, 2025 · Standard · F609 · Corrected October 10, 2025

  5. D

    Respond appropriately to all alleged violations.

    September 24, 2025 · Standard · F610 · Corrected October 10, 2025

  6. D

    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    October 23, 2024 · Standard · F604 · Corrected November 15, 2024

  7. D

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    June 23, 2024 · Complaint · F600 · Corrected July 12, 2024

  8. E

    Protect each resident from the wrongful use of the resident's belongings or money.

    February 28, 2024 · Complaint · F602 · Corrected March 18, 2024

  9. E

    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

    February 28, 2024 · Complaint · F606 · Corrected March 18, 2024

Pharmacy Service6E
  1. D

    Ensure that residents are free from significant medication errors.

    December 13, 2025 · Complaint · F760 · Corrected December 22, 2025

  2. E

    Ensure each resident’s drug regimen must be free from unnecessary drugs.

    September 24, 2025 · Standard · F757 · Corrected October 10, 2025

  3. E

    Ensure medication error rates are not 5 percent or greater.

    September 24, 2025 · Standard · F759 · Corrected October 10, 2025

  4. D

    Ensure that residents are free from significant medication errors.

    September 24, 2025 · Standard · F760 · Corrected October 10, 2025

  5. E

    Ensure medication error rates are not 5 percent or greater.

    October 23, 2024 · Standard · F759 · Corrected November 15, 2024

  6. D

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    February 28, 2024 · Complaint · F755 · Corrected March 18, 2024

Resident Rights5E
  1. E

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    September 24, 2025 · Standard · F550 · Corrected October 10, 2025

  2. E

    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    September 24, 2025 · Standard · F561 · Corrected October 10, 2025

  3. D

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    September 24, 2025 · Standard · F585 · Corrected October 10, 2025

  4. D

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    October 23, 2024 · Standard · F584 · Corrected November 15, 2024

  5. D

    Allow residents to self-administer drugs if determined clinically appropriate.

    September 13, 2023 · Standard · F554 · Corrected October 16, 2023

Resident Assessment and Care Planning3E
  1. E

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    September 24, 2025 · Standard · F656 · Corrected October 10, 2025

  2. D

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    September 24, 2025 · Standard · F657 · Corrected October 10, 2025

  3. D

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    April 29, 2025 · Complaint · F656 · Corrected May 14, 2025

Infection Control3F
  1. F

    Provide and implement an infection prevention and control program.

    October 23, 2024 · Standard · F880 · Corrected November 15, 2024

  2. E

    Provide and implement an infection prevention and control program.

    September 23, 2024 · Complaint · F880 · Corrected October 14, 2024

  3. E

    Develop and implement policies and procedures for flu and pneumonia vaccinations.

    September 13, 2023 · Standard · F883 · Corrected October 16, 2023

Administration2F
  1. F

    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    October 23, 2024 · Standard · F867 · Corrected November 15, 2024

  2. F

    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    September 13, 2023 · Standard · F868 · Corrected October 16, 2023

Inspection history

  1. 2025-09-24

    23 health deficiencies · 1 fire-safety deficiencies

    Top issue: Quality of Life and Care (8 deficiencies)

  2. 2024-10-23

    13 health deficiencies · 1 fire-safety deficiencies

    Top issue: Quality of Life and Care (7 deficiencies)

  3. 2023-09-13

    14 health deficiencies · 4 fire-safety deficiencies

    Top issue: Quality of Life and Care (6 deficiencies)

4

Nursing time per resident, per day

Each resident here gets about 3 h 13 min of nursing staff time a day, 38 min of it from a registered nurse.

This home

3 h 13 min

Illinois average

3 h 28 min

U.S. average

3 h 54 min

  • Registered nurse
  • Licensed practical nurse
  • Nurse aide

Turnover: 48% of nursing staff and 41% of registered nurses left in the past year.

Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.

5

Fines and payment denials

$150,053 in federal fines on record over the past three years.

DatePenaltyAmount
2026-04-22Fine$76,700
2026-04-22Payment Denial · 23 day denial$0
2024-10-23Fine$73,353
2024-10-23Payment Denial · 42 day denial$0

6

Resident outcomes

Quality measures compared with state and national averages. Most come from assessments the home itself reports.

MeasureThis homeStateU.S.
Number of hospitalizations per 1000 long-stay resident days0.6 pts better1.42.01.8
Number of outpatient emergency department visits per 1000 long-stay resident days1.2 pts better0.92.11.7
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine9.5 pts better100.0%90.5%93.7%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine5.8 pts better97.5%91.7%95.3%
Percentage of long-stay residents experiencing one or more falls with major injury2 pts worse5.0%3.0%3.2%
Percentage of long-stay residents who have depressive symptoms46 pts better9.9%55.9%13.5%
Percentage of long-stay residents who lose too much weight1.9 pts worse8.0%6.1%5.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication10.2 pts better8.2%18.4%19.5%
Percentage of long-stay residents who received an antipsychotic medication6.4 pts better15.3%21.7%15.4%
Percentage of long-stay residents who were physically restrained0.1 pts better0.0%0.1%0.1%
Percentage of long-stay residents whose ability to walk independently worsened6.8 pts worse19.6%12.8%12.7%
Percentage of long-stay residents whose need for help with daily activities has increased11.6 pts worse24.6%13.0%13.5%
Percentage of long-stay residents with a catheter inserted and left in their bladder0.5 pts better0.3%0.8%0.7%
Percentage of long-stay residents with a urinary tract infection1.2 pts worse2.7%1.5%1.5%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence12.5 pts worse32.3%19.8%18.3%
Percentage of long-stay residents with pressure ulcers2.6 pts better2.2%4.8%4.5%
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine29.2 pts better99.2%70.0%82.3%
Percentage of short-stay residents who had an outpatient emergency department visit4.2 pts better9.3%13.5%11.8%
Percentage of short-stay residents who newly received an antipsychotic medication1.6 pts better0.6%2.2%1.5%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine1.3 pts better64.5%63.2%80.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission12.7 pts better12.9%25.6%23.4%

·

Who owns and runs it

17 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.

Show ownership list
NameRoleShareHomes
Country Health, Inc.Direct Ownership Interest · Organization0%1 facilities
Curry, DanielCorporate Officer · Individual0%9 facilities
Dorsey, JamieCorporate Director · Individual0%1 facilities
Flessner, MaryCorporate Director · Individual0%1 facilities
Harris, JackieCorporate Director · Individual0%1 facilities
Hart, BenjaminOperational/Managerial Control · Individual0%9 facilities
Heritage Operations Group, LLCOperational/Managerial Control · Organization0%9 facilities
Heritage Operations Group, LLCAdp Of The SNF · Organization0%9 facilities
Hethke, CeliaCorporate Director · Individual0%1 facilities
Mcdowell, CatherineCorporate Director · Individual0%4 facilities
Osterbur, DeannaCorporate Director · Individual0%1 facilities
Osterbur, RodCorporate Director · Individual0%1 facilities
Ray, DarrinCorporate Director · Individual0%4 facilities
Ray, DarrinAdp Of The SNF · Individual0%4 facilities
Roseman, KoleenCorporate Director · Individual0%1 facilities
Voudrie, CandiceCorporate Director · Individual0%1 facilities
Voudrie, CandiceAdp Of The SNF · Individual0%1 facilities

·

Fire safety

6 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.

Emergency Preparedness5F
  1. F

    Establish roles under a Waiver declared by secretary.

    October 23, 2024 · E26 · Corrected November 15, 2024

  2. F

    Conduct testing and exercise requirements.

    September 13, 2023 · E39 · Corrected October 4, 2023

  3. F

    Establish methods for sharing information.

    August 19, 2022 · E33 · Corrected August 24, 2022

  4. F

    Provide a means of sharing information on occupancy/needs.

    August 19, 2022 · E34 · Corrected August 24, 2022

  5. F

    Address patient/client population and determine types of services needed.

    August 19, 2022 · E7 · Corrected August 24, 2022

Smoke1E
  1. E

    Install corridor and hallway doors that block smoke.

    August 19, 2022 · K363 · Corrected August 29, 2022

·

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