Cooperstown, NY

Cooperstown Center For Rehabilitation And Nursing

2-star overall rating with 2-star inspections with $24,586 in total fines with 2 recent health deficiencies with 6 fire-safety deficiencies in the latest cycle

128 Phoenix Mills Cross Road, Cooperstown, NY

(607) 544-2600

Compare this facility

Overall

2 / 5

CMS overall stars

Health inspections

2 / 5

Survey and complaint cycles

Staffing

2 / 5

RN + nurse staffing

Quality measures

3 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

174

Certified beds

Average residents

169

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Centers Health Care

Operator or chain grouping

Approved since

1974-06-01

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

35 facilities

Chain averages 2 overall / 2 health / 2 staffing / 4 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.39

Registered nurse staffing · state 0.70 · national 0.68

LPN hours / resident day

0.93

Licensed practical nurse staffing · state 0.78 · national 0.87

Aide hours / resident day

1.91

Nurse aide staffing · state 2.20 · national 2.35

Total nurse hours

3.23

All reported nurse hours · state 3.65 · national 3.89

Licensed hours

1.32

RN + LPN hours · state 1.47 · national 1.54

Weekend hours

2.74

Weekend nurse staffing · state 3.16 · national 3.43

Weekend RN hours

0.16

Weekend registered nurse coverage · state 0.47 · national 0.47

Physical therapist

0.08

Reported PT staffing · state 0.11 · national 0.07

Adjusted RN hours

0.41

CMS adjusted RN staffing hours

Adjusted total hours

3.43

CMS adjusted total nurse staffing hours

Case-mix index

1.29

Higher values indicate more complex resident acuity

RN turnover

29%

Annual RN turnover · state 41% · national 45%

Total nurse turnover

61%

Annual nurse turnover · state 41% · national 46%

SNF VBP

Value-based purchasing

Program rank

4,118

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

41.20

Composite VBP score used to determine payment impact.

Payment multiplier

0.9941

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

8.67

Baseline 20.79% · Performance 17.41% · Measure score 8.67 · Achievement 8.67 · Improvement 8.48

Healthcare-associated infections

5.46

Baseline 10.05% · Performance 7.04% · Measure score 5.46 · Achievement 2.66 · Improvement 5.46

Total nurse turnover

0

Baseline 65.34% · Performance 63.56% · Measure score 0 · Achievement 0 · Improvement 0

Adjusted total nurse staffing

2.35

Baseline 3.69 hours · Performance 3.75 hours · Measure score 2.35 · Achievement 2.35 · Improvement 0

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission 11.86%
10.72%
1.1 pts worse
No Different than the National Rate · Eligible stays 197 · Observed rate 12.18% · Lower 95% interval 8.71%
Discharge to community 39.88%
50.57%
10.7 pts worse
Worse than the National Rate · Eligible stays 222 · Observed rate 33.33% · Lower 95% interval 33.76%
Medicare spending per beneficiary 1.28
1.02
0.3 pts worse
Drug regimen review with follow-up 99.19%
95.27%
3.9 pts better
Numerator 123 · Denominator 124
Falls with major injury 0.81%
0.77%
About the same
Numerator 1 · Denominator 124
Discharge self-care score 67.01%
53.69%
13.3 pts better
Numerator 65 · Denominator 97
Discharge mobility score 67.01%
50.94%
16.1 pts better
Numerator 65 · Denominator 97
Pressure ulcers or injuries, new or worsened 2.42%
2.29%
0.1 pts worse
Numerator 3 · Denominator 124 · Adjusted rate 2.08%
Healthcare-associated infections requiring hospitalization 7.04%
7.12%
0.1 pts better
No Different than the National Rate · Eligible stays 154 · Observed rate 6.49% · Lower 95% interval 4.57%
Staff COVID-19 vaccination coverage 0%
8.2%
8.2 pts worse
Numerator 0 · Denominator 139
Staff flu vaccination coverage 50.96%
42%
9 pts better
Numerator 133 · Denominator 261
Discharge function score 65.98%
56.45%
9.5 pts better
Numerator 64 · Denominator 97
Transfer of health information to provider 100%
95.95%
4 pts better
Numerator 32 · Denominator 32
Transfer of health information to patient 95.92%
96.28%
0.4 pts worse
Numerator 47 · Denominator 49
Resident COVID-19 vaccinations up to date 47.14%
25.2%
21.9 pts better
Numerator 33 · Denominator 70

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Number of hospitalizations per 1000 long-stay resident days 2.6
1.7
0.9 pts worse
1.9
0.7 pts worse
Long Stay · 20240701-20250630 · Adjusted 2.6 · Observed 2.3 · Expected 1.7 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days 1.2
1.3
0.1 pts better
1.8
0.6 pts better
Long Stay · 20240701-20250630 · Adjusted 1.2 · Observed 1.2 · Expected 1.6 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 94.7%
91.2%
3.5 pts better
93.4%
1.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 97.9% · Q2 92.5% · Q3 93.8% · Q4 94.5% · 4Q avg 94.7%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 92.6%
95.3%
2.7 pts worse
95.5%
2.9 pts worse
Long Stay · 2024Q3-2025Q2 · 4Q avg 92.6%
Percentage of long-stay residents experiencing one or more falls with major injury 2.4%
3.0%
0.6 pts better
3.3%
0.9 pts better
Long Stay · 2024Q4-2025Q3 · Q1 3.5% · Q2 2.1% · Q3 2.1% · Q4 2.1% · 4Q avg 2.4% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 23.5%
18.5%
5 pts worse
11.4%
12.1 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 33.1% · Q2 10.7% · Q3 30.2% · Q4 20.3% · 4Q avg 23.5%
Percentage of long-stay residents who lose too much weight 8.3%
6.1%
2.2 pts worse
5.4%
2.9 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 7.0% · Q2 9.5% · Q3 8.5% · Q4 8.3% · 4Q avg 8.3%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 23.4%
13.5%
9.9 pts worse
19.6%
3.8 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 26.5% · Q2 23.1% · Q3 21.4% · Q4 22.3% · 4Q avg 23.4%
Percentage of long-stay residents who received an antipsychotic medication 18.6%
14.8%
3.8 pts worse
16.7%
1.9 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 18.0% · Q2 20.8% · Q3 21.7% · Q4 14.0% · 4Q avg 18.6% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.2%
0.2 pts better
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 21.5%
15.1%
6.4 pts worse
16.3%
5.2 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 26.5% · Q2 25.9% · Q3 19.9% · Q4 14.4% · 4Q avg 21.5% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 19.5%
15.5%
4 pts worse
14.9%
4.6 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 15.2% · Q2 22.5% · Q3 23.0% · Q4 17.6% · 4Q avg 19.5% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.4%
0.6%
0.2 pts better
1.0%
0.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.5% · Q2 1.2% · Q3 0.0% · Q4 0.0% · 4Q avg 0.4% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 0.7%
1.4%
0.7 pts better
1.7%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.4% · Q3 0.7% · Q4 0.7% · 4Q avg 0.7% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 19.6%
20.8%
1.2 pts better
19.8%
0.2 pts better
Long Stay · 2024Q4-2025Q3 · Q1 19.4% · Q2 16.9% · Q3 16.8% · Q4 25.1% · 4Q avg 19.6%
Percentage of long-stay residents with pressure ulcers 13.4%
6.9%
6.5 pts worse
5.1%
8.3 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 12.0% · Q2 14.9% · Q3 14.8% · Q4 11.7% · 4Q avg 13.4% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 96.0%
76.7%
19.3 pts better
81.7%
14.3 pts better
Short Stay · 2024Q4-2025Q3 · Q1 95.2% · Q2 95.5% · Q3 96.1% · Q4 97.3% · 4Q avg 96.0%
Percentage of short-stay residents who had an outpatient emergency department visit 8.9%
9.7%
0.8 pts better
12.0%
3.1 pts better
Short Stay · 20240701-20250630 · Adjusted 8.9% · Observed 8.1% · Expected 10.1% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication 0.8%
1.2%
0.4 pts better
1.6%
0.8 pts better
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.1% · Q3 1.2% · Q4 1.0% · 4Q avg 0.8% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 86.9%
78.8%
8.1 pts better
79.7%
7.2 pts better
Short Stay · 2024Q3-2025Q2 · 4Q avg 86.9%
Percentage of short-stay residents who were rehospitalized after a nursing home admission 23.4%
20.6%
2.8 pts worse
23.9%
0.5 pts better
Short Stay · 20240701-20250630 · Adjusted 23.4% · Observed 22.8% · Expected 23.2% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-05-02 · Fire 2024-05-02

2 health deficiencies

Top issue: Nutrition and Dietary (1 deficiency)

6 fire-safety deficiencies

Top issue: Egress (2 deficiencies)

Cycle 2 Health 2022-03-08 · Fire 2022-03-08

21 health deficiencies

Top issue: Nutrition and Dietary (4 deficiencies)

5 fire-safety deficiencies

Top issue: Smoke (3 deficiencies)

Cycle 3 Health 2019-12-20 · Fire 2019-12-20

15 health deficiencies

Top issue: Quality of Life and Care (5 deficiencies)

1 fire-safety deficiencies

Top issue: Services (1 deficiency)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2024-05-02

E35 · Emergency Preparedness Deficiencies

Fire Safety

Provide family notifications of emergency plan.

Corrected 2024-06-13

F · Potential for more than minimal harm 2024-05-02

E4 · Emergency Preparedness Deficiencies

Fire Safety

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-06-13

F · Potential for more than minimal harm 2024-05-02

K921 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-06-13

E · Potential for more than minimal harm 2024-05-02

K271 · Egress Deficiencies

Fire Safety

Have exits that are accessible at all times.

Corrected 2024-07-08

E · Potential for more than minimal harm 2024-05-02

K341 · Smoke Deficiencies

Fire Safety

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-07-01

D · Potential for more than minimal harm 2024-05-02

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-06-13

E · Potential for more than minimal harm 2022-03-08

K311 · Smoke Deficiencies

Fire Safety

Have an enclosure around a vertical opening shaft.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

K321 · Smoke Deficiencies

Fire Safety

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

K324 · Smoke Deficiencies

Fire Safety

Provide properly protected cooking facilities.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

K921 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-04-14

E · Potential for more than minimal harm 2019-12-20

K531 · Services Deficiencies

Fire Safety

Have elevators that firefighters can control in the event of a fire.

Corrected 2020-02-10

Inspection history

Recent health citations

E · Potential for more than minimal harm 2024-05-02

F725 · Nursing and Physician Services Deficiencies

Health

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-05-30

E · Potential for more than minimal harm 2024-05-02

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-05-29

D · Potential for more than minimal harm 2024-05-02

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-05-30

D · Potential for more than minimal harm 2024-05-02

F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-05-29

D · Potential for more than minimal harm 2024-05-02

F626 · Resident Rights Deficiencies

Health

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2024-06-04

D · Potential for more than minimal harm 2024-05-02

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-05-22

D · Potential for more than minimal harm 2023-12-27

F659 · Resident Assessment and Care Planning Deficiencies

Health

Provide care by qualified persons according to each resident's written plan of care.

Corrected 2024-01-19

D · Potential for more than minimal harm 2023-12-27

F726 · Nursing and Physician Services Deficiencies

Health

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-02-08

J · Immediate jeopardy 2023-06-28

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-05-23

D · Potential for more than minimal harm 2023-06-23

F585 · Resident Rights Deficiencies

Health

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-08-08

D · Potential for more than minimal harm 2023-06-23

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-08-08

J · Immediate jeopardy 2023-03-17

F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-02-28

E · Potential for more than minimal harm 2022-03-08

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-04-22

E · Potential for more than minimal harm 2022-03-08

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

F725 · Nursing and Physician Services Deficiencies

Health

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

F809 · Nutrition and Dietary Deficiencies

Health

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-04-22

E · Potential for more than minimal harm 2022-03-08

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-04-14

E · Potential for more than minimal harm 2022-03-08

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2022-04-06

E · Potential for more than minimal harm 2022-03-08

F925 · Environmental Deficiencies

Health

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F582 · Resident Rights Deficiencies

Health

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F692 · Quality of Life and Care Deficiencies

Health

Provide enough food/fluids to maintain a resident's health.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F698 · Quality of Life and Care Deficiencies

Health

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F760 · Pharmacy Service Deficiencies

Health

Ensure that residents are free from significant medication errors.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F770 · Administration Deficiencies

Health

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2022-04-13

D · Potential for more than minimal harm 2022-03-08

F803 · Nutrition and Dietary Deficiencies

Health

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2022-04-14

D · Potential for more than minimal harm 2022-03-08

F813 · Nutrition and Dietary Deficiencies

Health

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2022-04-18

E · Potential for more than minimal harm 2019-12-20

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2020-02-10

E · Potential for more than minimal harm 2019-12-20

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2020-02-10

D · Potential for more than minimal harm 2019-12-20

F641 · Resident Assessment and Care Planning Deficiencies

Health

Ensure each resident receives an accurate assessment.

Corrected 2020-02-10

D · Potential for more than minimal harm 2019-12-20

F655 · Resident Assessment and Care Planning Deficiencies

Health

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2020-02-10

D · Potential for more than minimal harm 2019-12-20

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2020-02-10

D · Potential for more than minimal harm 2019-12-20

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2020-02-10

D · Potential for more than minimal harm 2019-12-20

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2020-02-10

D · Potential for more than minimal harm 2019-12-20

F698 · Quality of Life and Care Deficiencies

Health

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2020-02-10

C · Minimal harm 2019-12-20

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2020-02-10

Penalties and ownership

What sits behind the stars

$10,065 2023-06-23

Fine

Fine · fine $10,065

Fine

$14,521 2023-03-17

Fine

Fine · fine $14,521

Fine

Ownership

Otsego Kr Holding LLC

5% Or Greater Direct Ownership Interest · Organization

99% 1 facilities 2018-01-01
Rozenberg, Kenneth

5% Or Greater Indirect Ownership Interest · Individual

95% 33 facilities 2018-01-01
Rozenberg, Beth

5% Or Greater Indirect Ownership Interest · Individual

5% 5 facilities 2018-01-01
Dimaria, Joseph

W-2 Managing Employee · Individual

0% 3 facilities 2024-01-01
Norine, Helen

W-2 Managing Employee · Individual

0% 2 facilities 2018-01-01
Rozenberg, Kenneth

Corporate Officer · Individual

0% 33 facilities 2018-01-01

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