Federal inspection record · CMS data as of October 1, 2026
Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI · (414) 529-6888
- Certified beds
- 62
- Residents per day
- 56
- Ownership
- For-Profit
- Chain
- Complete Care
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- June 10, 1996
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Wisconsin.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Wisconsin homes
Complete Care at Hales Corners carries 39 inspection points. That is fewer than 65% of Wisconsin's 321 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Wisconsin: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–11 pts
- 4★ 11–37 pts
- 3★ 37–76 pts
- 2★ 76–130.75 pts
- 1★ over 130.75 pts
Bars show every rated home in Wisconsin by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
17 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Everything else, by area of care
Quality of Life and Care4D
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide enough food/fluids to maintain a resident's health.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights3D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
- D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Freedom from Abuse, Neglect, and Exploitation3D
- D
Respond appropriately to all alleged violations.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Nutrition and Dietary3F
- D
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- D
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
- F
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control2F
- F
Perform COVID19 testing on residents and staff.
- C
Ensure staff are vaccinated for COVID-19
Environmental1D
- D
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspection history
2025-06-18
11 health deficiencies · 9 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2024-03-27
2 health deficiencies · 6 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (1 deficiency)
2023-01-12
4 health deficiencies · 5 fire-safety deficiencies
Top issue: Infection Control (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 39 min of nursing staff time a day, 47 min of it from a registered nurse.
This home
4 h 39 min
Wisconsin average
4 h 15 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 64% of nursing staff and 63% of registered nurses left in the past year, along with 2 administrators.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$17,934 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-03-27 | Fine | $17,934 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.4 pts better | 1.2 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.9 pts better | 1.3 | 2.2 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine1.5 pts worse | 94.5% | 96.0% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.4 pts better | 100.0% | 95.6% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.5 pts better | 2.8% | 3.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms10.4 pts worse | 16.4% | 6.0% | 13.5% |
| Percentage of long-stay residents who lose too much weight2.9 pts worse | 7.8% | 4.9% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication7.4 pts better | 9.4% | 16.8% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication14.7 pts better | 1.2% | 15.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened9.3 pts better | 7.7% | 17.0% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased13.5 pts better | 2.3% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder1 pts better | 0.9% | 1.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.3 pts better | 1.4% | 2.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.1 pts worse | 26.7% | 23.6% | 18.3% |
| Percentage of long-stay residents with pressure ulcers3.8 pts better | 1.1% | 4.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine0.4 pts better | 87.3% | 86.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit1.2 pts worse | 16.8% | 15.6% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.2 pts better | 0.0% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine9.7 pts better | 91.9% | 82.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission3 pts worse | 25.5% | 22.5% | 23.4% |
·
Who owns and runs it
33 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Pc Hales Corners Opco Holdco LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Bielinski, Renee | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Bielinski, Renee | Adp Of The SNF · Individual | 0% | 5 facilities |
| Chang, Steve | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Chang, Steve | Adp Of The SNF · Individual | 0% | 3 facilities |
| Des Capital LLC | Indirect Ownership Interest · Organization | 0% | 28 facilities |
| Des Capital LLC | Adp Of The SNF · Organization | 0% | 28 facilities |
| Hales Corners Propco LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Hellman, Yosef | Managing Control - Governing Body · Individual | 0% | 19 facilities |
| Hellman, Yosef | Operational/Managerial Control · Individual | 0% | 19 facilities |
| Jacobs, Sara | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Jacobs, Sara | Adp Of The SNF · Individual | 0% | 1 facilities |
| Jrk Investments LLC | Indirect Ownership Interest · Organization | 0% | 28 facilities |
| Jrk Investments LLC | Adp Of The SNF · Organization | 0% | 28 facilities |
| Klugman, Jacob | Indirect Ownership Interest · Individual | 0% | 30 facilities |
| Klugman, Jacob | Adp Of The SNF · Individual | 0% | 30 facilities |
| Pc Hales Corners Propco Holdco LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Pc Hales Corners Topco Opco LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 1 facilities |
| Pc Hales Corners Topco Propco LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Peace Capital Holdings Ii LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 20 facilities |
| Peace Capital Holdings Ii LLC | Adp Of The SNF · Organization | 0% | 20 facilities |
| Ponce, Maria | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Ponce, Maria | Adp Of The SNF · Individual | 0% | 1 facilities |
| Sms 2021 Trust | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 77 facilities |
| Sms 2021 Trust | Adp Of The SNF · Organization | 0% | 77 facilities |
| Stein, Shalom | Indirect Ownership Interest · Individual | 0% | 87 facilities |
| Stein, Shalom | Managing Control - Governing Body · Individual | 0% | 87 facilities |
| Stein, Shalom | Corporate Director · Individual | 0% | 87 facilities |
| Stein, Shalom | Trustee Of The SNF · Individual | 0% | 87 facilities |
| Sternbuch, Daniel | Indirect Ownership Interest · Individual | 0% | 31 facilities |
| Sternbuch, Daniel | Operational/Managerial Control · Individual | 0% | 31 facilities |
| Sternbuch, Daniel | Adp Of The SNF · Individual | 0% | 31 facilities |
| Weissman, Malka | Adp Of The SNF · Individual | 0% | 3 facilities |
·
Fire safety
20 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke8F
- F
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- F
Inspect, test, and maintain automatic sprinkler systems.
- F
Properly select, install, inspect, or maintain portable fire extinguishes.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Inspect, test, and maintain automatic sprinkler systems.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Have an enclosure around a vertical opening shaft.
- E
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems5F
- F
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
- F
Have generator or other power source capable of supplying service within 10 seconds.
- F
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
- F
Have generator or other power source capable of supplying service within 10 seconds.
- E
Meet requirements for the use of electrical equipment.
Egress2E
- E
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E
Have exits that are accessible at all times.
Services2F
- E
Have properly installed electrical wiring and gas equipment.
- F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous2D
- C
Have simulated fire drills held at unexpected times.
- D
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Emergency Preparedness1F
- F
Create arrangements with other facilities to receive patients.
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Other homes nearby
-
Clement Manor Health Care Center
Greenfield, WI · Franciscan Sisters Of Christian Charity
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 4 h 3 min
- Fines
- $0
-
Greendale Park Nursing and Rehab
Greendale, WI · Bedrock Healthcare
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 4 h 22 min
- Fines
- $280,827
-
Maplewood Center
West Allis, WI · Special Focus
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 5 h 14 min
- Fines
- $302,998