Federal inspection record · CMS data as of October 1, 2026
Complete Care At Glendale
4 Hazel Ave, Naugatuck, CT · (203) 723-1456
- Certified beds
- 120
- Residents per day
- 113
- Ownership
- For-Profit
- Chain
- Complete Care
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- June 10, 1975
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Connecticut.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Connecticut homes
Complete Care At Glendale carries 58 inspection points. That is fewer than 61% of Connecticut's 190 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Connecticut: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–29 pts
- 4★ 29–53 pts
- 3★ 53–79 pts
- 2★ 79–116.75 pts
- 1★ over 116.75 pts
Bars show every rated home in Connecticut by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
31 health citations on record since 2021. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
J
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Quality of Life and Care9E
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide safe, appropriate pain management for a resident who requires such services.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- E
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning6D
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary3F
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service3D
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control3E
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Resident Rights2D
- D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Environmental2E
- D
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- E
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation1D
- D
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services1D
- D
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspection history
2026-01-14
12 health deficiencies · 0 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (4 deficiencies)
2024-01-26
13 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (4 deficiencies)
2021-08-31
6 health deficiencies · 5 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 30 min of nursing staff time a day, 36 min of it from a registered nurse.
This home
3 h 30 min
Connecticut average
3 h 54 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 36% of nursing staff and 32% of registered nurses left in the past year, along with 2 administrators.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.8 pts better | 1.1 | 1.9 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.7 pts better | 0.7 | 1.4 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10.6 pts better | 99.7% | 89.1% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine5.3 pts better | 99.0% | 93.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury2 pts better | 1.6% | 3.6% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms20.5 pts worse | 45.5% | 25.0% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.5 pts better | 2.9% | 6.4% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2.1 pts worse | 20.1% | 18.0% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication7.5 pts better | 10.2% | 17.7% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened12 pts worse | 26.8% | 14.8% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased21.1 pts worse | 38.8% | 17.7% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts better | 0.4% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.8 pts better | 0.6% | 1.4% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence1.8 pts worse | 25.8% | 24.0% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.3 pts better | 1.6% | 3.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine13.3 pts better | 85.8% | 72.5% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit7.3 pts better | 3.1% | 10.4% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.1 pts worse | 1.5% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine17.4 pts better | 90.4% | 73.0% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission4.2 pts better | 19.3% | 23.5% | 23.4% |
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Who owns and runs it
36 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Pc Ct Opcos LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 4 facilities |
| Aurora Guardian Ct Co-Borrower LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Aurora Guardian Ct Holdco, LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Aurora Guardian Ct Mezz Borrower LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Aurora Guardian Ct Realty, LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Aurora Guardian Partners Ct LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Glendale Center Realty, LLC (Complete Care At Glendale) | Adp Of The SNF · Organization | 0% | 1 facilities |
| Hoch, Robert | Operational/Managerial Control · Individual | 0% | 21 facilities |
| Hoch, Robert | Adp Of The SNF · Individual | 0% | 21 facilities |
| J & R Family Investments, LLC | Adp Of The SNF · Organization | 0% | 31 facilities |
| Koliani, Leonard | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Koliani, Leonard | Adp Of The SNF · Individual | 0% | 1 facilities |
| L Friedman 2018 Family Trust | Adp Of The SNF · Organization | 0% | 23 facilities |
| L Friedman Family Holdings LLC | Adp Of The SNF · Organization | 0% | 23 facilities |
| Lagana, Kristin | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Lagana, Kristin | Adp Of The SNF · Individual | 0% | 5 facilities |
| Landau Family Investment Trust | Adp Of The SNF · Organization | 0% | 31 facilities |
| M Friedman 2018 Family Trust | Adp Of The SNF · Organization | 0% | 23 facilities |
| Pc Wta Acquisition LLC | Adp Of The SNF · Organization | 0% | 20 facilities |
| Pc Wta Ct LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Pc Wta Opco Holdco LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 28 facilities |
| Peace Capital Holdings LLC | Adp Of The SNF · Organization | 0% | 46 facilities |
| R&J Family Investments LLC | Adp Of The SNF · Organization | 0% | 17 facilities |
| Reardon, Michelle | Adp Of The SNF · Individual | 0% | 1 facilities |
| Schmitt, Melissa | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Schmitt, Melissa | Adp Of The SNF · Individual | 0% | 2 facilities |
| Sms 2021 Trust | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 77 facilities |
| Sms 2021 Trust | Adp Of The SNF · Organization | 0% | 77 facilities |
| Stein, Shalom | Indirect Ownership Interest · Individual | 0% | 87 facilities |
| Stein, Shalom | Managing Control - Governing Body · Individual | 0% | 87 facilities |
| Stein, Shalom | Corporate Officer · Individual | 0% | 87 facilities |
| Stein, Shalom | Trustee Of The SNF · Individual | 0% | 87 facilities |
| Tetreault, Marnie | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Tetreault, Marnie | Adp Of The SNF · Individual | 0% | 5 facilities |
| Welltower Inc | 5% Or Greater Security Interest · Organization | 0% | 139 facilities |
| Welltower Inc | Adp Of The SNF · Organization | 0% | 139 facilities |
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Fire safety
8 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke3E
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems3D
- D
Have generator or other power source capable of supplying service within 10 seconds.
- D
Ensure proper usage of power strips and extension cords.
- D
Meet requirements for the installation and maintenance of electrical systems.
Emergency Preparedness1F
- F
Establish staff and initial training requirements.
Miscellaneous1F
- F
Provide a written emergency evacuation plan.
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Other homes nearby
-
Beacon Brook Center For Health & Rehabilitation
Naugatuck, CT · National Health Care Associates
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 31 min
- Fines
- $16,801
-
Shady Knoll Center For Health & Rehabilitation
Seymour, CT · National Health Care Associates
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 29 min
- Fines
- $0
-
Cheshire House Health Care Facility & Rehab Center
Waterbury, CT · Ryders Health Management
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 46 min
- Fines
- $0