Federal inspection record · CMS data as of October 1, 2026
Complete Care At Arbors
1750 Route 37 West, Toms River, NJ · (732) 914-0090
- Certified beds
- 120
- Residents per day
- 98
- Ownership
- For-Profit
- Chain
- Complete Care
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- July 14, 1994
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in New Jersey.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among New Jersey homes
Complete Care At Arbors carries 31 inspection points. That is fewer than 75% of New Jersey's 346 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in New Jersey: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–18 pts
- 4★ 18–37 pts
- 3★ 37–60 pts
- 2★ 60–93.75 pts
- 1★ over 93.75 pts
Bars show every rated home in New Jersey by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
22 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Resident Assessment and Care Planning5E
- D
Ensure each resident receives an accurate assessment.
- E
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care5E
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service4D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights3D
- D
Reasonably accommodate the needs and preferences of each resident.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- C
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nutrition and Dietary3D
- D
Dispose of garbage and refuse properly.
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control2E
- E
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Inspection history
2026-08-20
6 health deficiencies · 10 fire-safety deficiencies
Top issue: Pharmacy Service (2 deficiencies)
2025-03-27
8 health deficiencies · 9 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2024-05-17
8 health deficiencies · 0 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 27 min of nursing staff time a day, 34 min of it from a registered nurse.
This home
3 h 27 min
New Jersey average
3 h 54 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 47% of nursing staff and 59% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.5 pts better | 1.5 | 2.0 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.4 pts worse | 1.4 | 1.0 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4 pts worse | 89.0% | 93.0% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.4 pts worse | 92.4% | 96.8% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.9 pts better | 1.4% | 2.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms3.7 pts better | 8.8% | 12.5% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.5 pts better | 1.2% | 4.7% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication3.8 pts worse | 22.6% | 18.8% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication4.4 pts better | 8.5% | 12.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened5.2 pts better | 2.1% | 7.3% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased6.2 pts better | 2.1% | 8.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.5 pts better | 0.0% | 0.5% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.7 pts better | 0.0% | 0.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.2 pts worse | 18.4% | 15.2% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.4 pts better | 2.9% | 5.3% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine23.1 pts worse | 55.9% | 79.0% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.4 pts worse | 10.5% | 8.1% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.2 pts worse | 1.3% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine28 pts worse | 51.5% | 79.5% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission6.8 pts better | 17.3% | 24.1% | 23.4% |
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Who owns and runs it
26 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Nj Oc Holdco Opco Ii LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Arbors Propco LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Boyle, Jacqueline | Adp Of The SNF · Individual | 0% | 1 facilities |
| Eef Capital LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 23 facilities |
| Eef Capital LLC | Adp Of The SNF · Organization | 0% | 23 facilities |
| Hoch, Robert | Managing Control - Governing Body · Individual | 0% | 21 facilities |
| Hoch, Robert | Operational/Managerial Control · Individual | 0% | 21 facilities |
| Issa, Mousa | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Issa, Mousa | Adp Of The SNF · Individual | 0% | 3 facilities |
| Mercado, Wanda | Operational/Managerial Control · Individual | 0% | 26 facilities |
| Mercado, Wanda | Adp Of The SNF · Individual | 0% | 26 facilities |
| Nj Oc Holdco Propco LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Nj Oc Mezzco Opco LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 1 facilities |
| Patel, Akshay | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Patel, Akshay | Adp Of The SNF · Individual | 0% | 1 facilities |
| Peace Capital LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 11 facilities |
| Peace Capital LLC | Adp Of The SNF · Organization | 0% | 11 facilities |
| Schlaff, Benny | 5% Or Greater Indirect Ownership Interest · Individual | 0% | 21 facilities |
| Schlaff, Benny | Adp Of The SNF · Individual | 0% | 21 facilities |
| Schlaff, Nachum | 5% Or Greater Indirect Ownership Interest · Individual | 0% | 21 facilities |
| Schlaff, Nachum | Adp Of The SNF · Individual | 0% | 21 facilities |
| Shapiro, Menachem | Operational/Managerial Control · Individual | 0% | 12 facilities |
| Shapiro, Menachem | Adp Of The SNF · Individual | 0% | 12 facilities |
| Stein, Shalom | Managing Control - Governing Body · Individual | 0% | 87 facilities |
| Stein, Shalom | Corporate Officer · Individual | 0% | 87 facilities |
| Stein, Shalom | Adp Of The SNF · Individual | 0% | 87 facilities |
·
Fire safety
19 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke9F
- F
Install a fire alarm system that can be heard throughout the facility.
- F
Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E
Install an approved automatic sprinkler system.
- E
Inspect, test, and maintain automatic sprinkler systems.
- E
Install corridor and hallway doors that block smoke.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Inspect, test, and maintain automatic sprinkler systems.
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress4F
- F
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F
Have properly located and lighted "Exit" signs.
- F
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems4F
- E
Ensure proper usage of power strips and extension cords.
- F
Have power receptacles that are properly grounded.
- F
Have generator or other power source capable of supplying service within 10 seconds.
- F
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous1F
- F
Have simulated fire drills held at unexpected times.
Services1E
- E
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
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Other homes nearby
-
AristaCare at Manchester LLC
Manchester, NJ · Aristacare
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 29 min
- Fines
- $62,826
-
Complete Care At Holiday City
Toms River, NJ · Complete Care
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 11 min
- Fines
- $8,496
-
Community Medical Center Tcu
Toms River, NJ
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 7 h 18 min
- Fines
- $0