Federal inspection record · CMS data as of October 1, 2026
Center At Arrowhead, LLC
7201 W Camino San Xavier Ave, Glendale, AZ · (623) 773-6100
- CMS high-performer trophy
- Certified beds
- 96
- Residents per day
- 55
- Ownership
- For-Profit
- Chain
- Veritas Management Group
- Medicare / Medicaid
- Medicare
- Certified since
- October 14, 2015
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Arizona.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Arizona homes
Center At Arrowhead, LLC carries 23 inspection points. That is fewer than 64% of Arizona's 139 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Arizona: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–9.5 pts
- 4★ 9.5–23 pts
- 3★ 23–38 pts
- 2★ 38–59 pts
- 1★ over 59 pts
Bars show every rated home in Arizona by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
12 health citations on record since 2022. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care6D
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control3E
- E
Provide and implement an infection prevention and control program.
- E
Implement a program that monitors antibiotic use.
- D
Report COVID19 data to residents and families.
Nursing and Physician Services1D
- D
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation1D
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning1D
- D
Ensure services provided by the nursing facility meet professional standards of quality.
Inspection history
2025-05-02
5 health deficiencies · 18 fire-safety deficiencies
Top issue: Infection Control (2 deficiencies)
2024-02-15
2 health deficiencies · 7 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (1 deficiency)
2022-11-10
5 health deficiencies · 2 fire-safety deficiencies
Top issue: Quality of Life and Care (4 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 59 min of nursing staff time a day, 35 min of it from a registered nurse.
This home
4 h 59 min
Arizona average
4 h 5 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 74% of nursing staff and 40% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine5.8 pts better | 98.4% | 92.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.2 pts better | 7.8% | 10.0% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.1 pts better | 0.0% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine2.6 pts better | 90.5% | 87.9% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission3.4 pts worse | 26.9% | 23.5% | 23.4% |
·
Who owns and runs it
7 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Aldridge, Patricia | Contracted Managing Employee · Individual | 0% | 1 facilities |
| Dunlap, Robert | Corporate Director · Individual | 0% | 2 facilities |
| Gaylor, Patrick | Corporate Director · Individual | 0% | 1 facilities |
| Ott, David | Corporate Director · Individual | 0% | 2 facilities |
| Senkoff, Alexander | Corporate Director · Individual | 0% | 7 facilities |
| Veritas Management Group LLC | Operational/Managerial Control · Organization | 0% | 10 facilities |
| Williams, Candyce | Corporate Director · Individual | 0% | 1 facilities |
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Fire safety
27 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Emergency Preparedness11E
- E
Establish procedures for tracking staff and patients during an emergency.
- E
Establish policies and procedures for sheltering.
- E
Establish policies and procedures for medical documentation.
- E
Establish roles under a Waiver declared by secretary.
- E
Provide primary/alternate means for communication.
- E
Establish methods for sharing information.
- E
Provide family notifications of emergency plan.
- E
Develop a communication plan.
- E
Provide family notifications of emergency plan.
- E
Conduct testing and exercise requirements.
- E
Conduct risk assessment and an All-Hazards approach.
Egress5E
- E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E
Install emergency lighting that can last at least 1 1/2 hours.
- E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D
Install emergency lighting that can last at least 1 1/2 hours.
- D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke5E
- E
Provide properly protected cooking facilities.
- E
Install a fire alarm system that can be heard throughout the facility.
- E
Inspect, test, and maintain automatic sprinkler systems.
- E
Install corridor and hallway doors that block smoke.
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems4E
- E
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E
Have generator or other power source capable of supplying service within 10 seconds.
- E
Have proper medical gas storage and administration areas.
- D
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Miscellaneous2E
- E
Have simulated fire drills held at unexpected times.
- E
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
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Other homes nearby
-
Advanced Health Care Of Glendale
Glendale, AZ · Advanced Health Care
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 5 h 15 min
- Fines
- $13,065
-
Freedom Plaza Care Center
Peoria, AZ
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 5 h 1 min
- Fines
- $0
-
Life Care Center of North Glendale
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★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 36 min
- Fines
- $0